Milestone Internet Marketing

  www.milestoneinternet.com
  www.milestoneinternet.com
There are newer employer reviews for Milestone Internet Marketing

9 people found this helpful  

A company with squandered potential... A job without reward or respect

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Account Manager in Santa Clara, CA
Former Employee - Account Manager in Santa Clara, CA

I worked at Milestone Internet Marketing full-time (more than an year)

Pros

Truly usable SEO strategies, Many hard-working coworkers, Connections within the SEM industry

I was holding off on posting a review, but noticed some inaccurate and fake reviews, so I feel I have to share my experience (yes, the three reviews – left on 10/9/12, 10/10/12 and 10/12/12 - are written by the company to apparently boost the very low score on Glassdoor). The person who added them is just doing their job, but I need to call that out right-off-the-bat.

Milestone is a mixed bag in the truest sense of the word. You will learn a lot, and all of it very quickly. There IS room to move up in the company, if you are innovative. And you CAN really build your professional credentials in a hurry. Unfortunately, I would have to say the cons outweigh the pros... There is too much to handle for essentially all types of employees at Milestone, and management seems to be oblivious and/or unconcerned of the effects of this on the company’s long-term vision. More recently (in 2012), a slew of customer cancellations resulted in additional training, and the creation of “functional” teams, all of which did not address the most obvious and guilty culprit – absurdly high employee turnover. For reference, a “senior” account manager at Milestone is someone there for 1 to 2 years (which sadly, only is about 20% of the employees - by the way). Departing customers even cited having too many AM transfer as the main reason for cancelling, but management refused to believe it.

Cons

Very very VERY poor management, ZERO concern for employees life-work balance, abysmally Low company morale

The truth of the matter is, management and the owners do not know how to manage employees. They have a good product, they really do. But they cannot keep loyal employees and the result is a poorly-executed product offering. On the topic of employees at Milestone, when there are routinely back-door conversations with the topic being the lack of respect and frustration with management, you know there is a problem (and despite what the reply to this may say, its AT LEAST 8 out of 10 employees openly displaying this sentiment). I even saw two different coworkers, on two SEPARATE occasions, crying because of being over-loaded with work. No one should be driven to that point in any work environment, especially considering that the average monthly pay for account managers (in 2012) is appx 35k to 45k, and the average hours worked each week is appx 60 to 80… you do the math on how competitive the truly is. Either the upper management is oblivious to the workload they are assigning, or are willingly pushing their employees to the breaking point. I'm not sure which of those is worse... There have been situations, too, where employees were not paid their contractual bonuses (MBO, quarterlies, etc) in a timely manner and had to contact their team leads and accounting in order to eventually get paid. Some of my co-workers (more than one, by the way) had to wait over two months to get their bonus paid out (one of them only partially, btw)... What if they said nothing? Would they have not been paid?! This happened to me too, but it was only delayed a month (good by comparison, I guess).

The worst aspect of Milestone (in my opinion) is the management... Micro-managing abounds for Account Managers, teetering on paranoia. Certain high-level managers spend more time in meetings looking around at what employees are doing, then actually listening and contributing to “company meetings.” This not only comes over as demonstrating a unnecessarily high level of mistrust of employees, but also results in upper-management continually asking the same questions and requests that are covered in the aforementioned company-wide meetings over and over again. A co-worker found a blog post on that I think really nails the problem that emanates from the top of the company (http://www.indusladies.com/forums/snippets-of-life-non-fiction/2855-why-we-hate-working-indian.html) - Feel free to read it, as I found most of it to be quite true. Now, to be fair, not all “mid to upper” management is bad there - This really only pertains to 2 or 3 individuals. Unfortunately, those individuals are the ones who set the overall strategic vision for the company, and therefore result in a border-line dysfunctional company. Those same 2 to 3 individuals always seemed to focus on the negative when doing reviews or discussing tasks, instead of lifting up employees with the many positive things they are doing. In summary, I began my journey at Milestone as an eager and "gung-ho" employee, willing to go the extra mile for the company's success. Sadly, for reasons mentioned above, my loyalty to the company corroded over time and I ended my tenure as someone who was just working for a paycheck - not for company.

BUT, with all that being said, this is a good place to start if you are inexperienced and need to build your resume... Myself, and nearly everyone I worked with that moved on from Milestone has gone on to do great things with great bay area companies. I only advise Milestone to you if you have limited SEO experience, need a job, and are having trouble getting other interviews for entry-level positions.

Advice to ManagementAdvice

I won't bother writing more, as I'm sure none of the concerns raised by this, and past, reviews would be implemented anyways...

PS - I always found it funny that an internet marketing company had so much trouble with its own organic results (since when you search "Milestone Internet Marketing" the 4th or 5th organic result is Glassdoor, which makes the company look bad)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

57 Other Employee Reviews for Milestone Internet Marketing (View Most Recent)

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  1. 7 people found this helpful  

    OK place if this is your first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Milestone Internet Marketing

    Pros

    - If you have no experience, this is a great place to learn about online marketing and SEO.

    Cons

    - Upper management has no personal skills, they are all business, and don't know your name even after you worked there for a year.
    - Too many accounts where you don't have time to do everything for each account. Upper management will just keep giving you accounts, especially if someone leaves (which happens ALL THE TIME!) and they need to give the account to someone.
    - They have no consideration for employees and will not offer a raise unless you tell them you are quitting. I had been with Milestone for over a year, was handling strategic accounts (Hyatts) and had not gotten a raise for a year, then I heard about someone who had been there for 1.5 months, didn't know anything about SEO or online marketing, threatened to leave and they offered her what they were paying me.
    - They say they have "incentives" like giving $100 if you get a website live in less than 3 months but once you do it, they always find an excuse to not give you the money.
    - They have a really high turnover which causes a lot of problems with clients because the last AM didn't leave the right notes, the account has no PPC Manager, projects get stopped, etc. Over 40 people left at the time I was at Milestone (less than 2 years).
    - Some people who have no leadership skills will become Team Leaders simply they have been there for a while.

    Advice to ManagementAdvice

    - Learn the name of your employees
    - Don't offer raises only when people threaten to leave

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Unprofessional Business Practices

    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA

    I worked at Milestone Internet Marketing full-time

    Pros

    There are a lot of bright people that work for this company, but those people usually leave right away, hence the high turnover rate.

    Cons

    This company is just awful. Poor business practices. Overworked and underpaid. Upper management doesn't know what they're doing and lack respect for their employees. It will seem like they know what they're doing because they put up a pretty great impression, but they really don't know what's going on. The president of this company is just awful.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Milestone Internet Marketing

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