There are newer employer reviews for Millward Brown

Millward Brown Greater China

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Project Manager in Taipei (Taiwan)
Former Employee - Senior Project Manager in Taipei (Taiwan)

I worked at Millward Brown full-time (more than a year)

Pros

1) Excellent products and great online knowledge management
2) Smart senior management
3) Focus on brand and communications research

Cons

1) Far too focused on short-term results
2) Need to spend far too much time on financials and budgeting
3) Insufficient staff training provided

Advice to ManagementAdvice

Don't let the accountants run the company. Move emphasis from chasing short term results to longer term strategic growth.

Recommends
Positive Outlook
Approves of CEO
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  1. It has been a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Millward Brown

    Pros

    good advancement opportunities within the company

    Cons

    Compensation is limited unless you get promoted

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful

    Millward Brown Optimor - Sounds like a great place to work, but it has a lot of issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Millward Brown full-time

    Pros

    1. Leadership at every level is encouraged and expected, with a lot of opportunities for junior team members to travel and present to clients after only a year at the firm.

    2. Excellent and young talent pool; majority of the junior staff is hired straight out of ivy league schools, and they are enthusiastic and passionate. Most of the team members have a “can do” attitude that holds even when the hours get long and the work gets tough.

    3. The work and clients are very interesting and wide-ranging, which means exposure to lots of different industries. With no more than 50 people in the firm, there are abundant opportunities to have direct contact with these clients fairly soon after starting the job.

    Cons

    1. Complete lack of structure. The hierarchy in the office is unclear. Junior consultants consistently overstep Associate Directors, and communicate directly with the VPs, which leaves project leadership out of the loop. The junior staff feels comfortable enough sending “joke” email chain that include VPs, which should be an indicator that there is no respect/recognition of authority. I understand that this firm prides themselves on being “entrepreneurial” but employees need to know where they stand in the hierarchy, and clear lines of authority need to be established. The lack of structure and proper incentives leads to inefficiencies, and strips project leadership of the authority that is needed to complete work efficiently and effectively.

    2. Lack of professionalism in the office. This is dictated by the senior leadership, who are prone to emotional outbursts, and to criticizing employees in full view of the office; this sets the tone for the junior staff. As a result, the junior staff members are often disrespectful to their peers and to their project leadership. Internal meetings always begin late or are cancelled last minute without prior notice and/or justification.

    3. No vehicle for feedback, either direct or anonymous. When employees raise points for discussion in executive team meetings, they are berated by senior leadership. This obviously deters most people from providing the honest feedback that is needed to help the team grow. There is a “my way or the highway” mentality amongst the senior leadership and other team members who have been at the firm the longest

    4. Lack of work/life balance. I understand that this particular line of work often involves long hours. However, the leadership does NOT look out for the junior team members – particularly analysts – by managing timelines and workstreams more effectively so that work is completed at reasonable hours. The culture does not reward efficiency that gets you out of the office at a reasonable hour. Most of the office stays past 10 pm, and often until 1-3 am the following day, while still being expected to come in at 9 am the following day. All-nighters are common, and junior staff members are afraid to complain.

    5. The performance review system is subjective and lacks transparency. VPs deliver the performance evaluations for everyone in the office to include junior analysts which whom they have little contact. Although project leadership - who work directly with the junior personnel - is asked for input, it would make MUCH more sense for the project manager to deliver the review. This would incentivize the junior staff to actually work for their direct/project manager as well as the senior management. Employees are often blindsided by extremely negative feedback, that has little factual basis. For example, being told that your work is great, but you are not a “star” is neither constructive nor actionable.

    6. Lack of formal training programs. On the job training works, but developing/implenting a 1-2 week training program for incoming analysts (and a shorter variation for incoming senior management) would pay huge dividends.

    Advice to ManagementAdvice

    The bottom line: this firm has a lot of potential, but it is not a place to work if you want structure, a fair/transparent evaluation process or any sort of work/life balance. Despite preaching growth, leadership is completely resistant to change, and refuses to address serious problems with issues such as work/life balance. This firm must take a serious look at its procedures and processes if it hopes to retain talent and continue to grow in the years to come.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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