Mitel Networks

  www.mitel.com
  www.mitel.com
There are newer employer reviews for Mitel Networks

 

Fast-paced career but can be rewarding.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Engineer in Beltsville, MD
Former Employee - Sales Engineer in Beltsville, MD

I worked at Mitel Networks full-time (more than 10 years)

Pros

Salary and bonuses are rewarding. Good benefits. Emphasis on product training recently with opportunity to meet colleagues rather than only talk to over the phone.

Cons

There are long hours and little work structure. Recent changes in management I feel are highly contributing to structure concern. Fast-paced, many products to learn plus technologies such as MCSE, VCP, and CCNA/P.

Advice to ManagementAdvice

Rebuild a structure for employee work/life balance and growth.

Recommends
Neutral Outlook
Approves of CEO

89 Other Employee Reviews for Mitel Networks (View Most Recent)

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  1. 4 people found this helpful  

    It's a job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Agent in Reno, NV
    Current Employee - Customer Care Agent in Reno, NV

    I have been working at Mitel Networks full-time (more than 3 years)

    Pros

    Steady paycheck, set work schedule, weekends off. Upper management never interacts with you if you are a lowly customer care agent... which can be seen as good or bad!

    Cons

    Last minute mandatory overtime, keeping staff working through a temp agency for excessive amount of time (at least 1 year, in some cases 2+ yrs as a temp through a temp agency). VERY POOR TRAINING to prepare for questions the customers may have, and no one to call to ask for assistance!

    Advice to ManagementAdvice

    Develop a culture in the center that conveys to the employees that they are wanted. Give employees raises! (I went 4 years without one!) Talk to your employees when you pass in the hall (even a smile would have been nice), and learn their names if you work in the same office! It's not that hard!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Good, but could strive to be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Engineer in Chandler, AZ
    Former Employee - Systems Engineer in Chandler, AZ

    I worked at Mitel Networks

    Pros

    Comparable pay and benefits package
    Willing to train

    Cons

    Lack of communication from upper management
    Continually changing business strategy

    Advice to ManagementAdvice

    Strive to retain your resources by providing effective communication throughout the organization.
    Be clear with your employees your business strategy and future goals

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Mitel Networks

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