59 Employee Reviews (View Most Recent)

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Mitel Sales Engineer in NYC

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Sales Engineer  in  New York, NY
Current Employee - Senior Sales Engineer in New York, NY

I have been working at Mitel Networks full-time for less than a year

Pros

Good Mid-Management to handle local employees.

Cons

Poor ties to employee base so benefits and employee retention are not a focus for this company.

Advice to ManagementAdvice

Value your employees more, they are your life.

Recommends
Negative Outlook
Approves of CEO

Other Reviews for Mitel Networks

  1.  

    Fast-paced career but can be rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Engineer  in  Beltsville, MD
    Former Employee - Sales Engineer in Beltsville, MD

    I worked at Mitel Networks full-time for more than 10 years

    Pros

    Salary and bonuses are rewarding. Good benefits. Emphasis on product training recently with opportunity to meet colleagues rather than only talk to over the phone.

    Cons

    There are long hours and little work structure. Recent changes in management I feel are highly contributing to structure concern. Fast-paced, many products to learn plus technologies such as MCSE, VCP, and CCNA/P.

    Advice to ManagementAdvice

    Rebuild a structure for employee work/life balance and growth.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 4 people found this helpful  

    It's a job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Agent  in  Reno, NV
    Current Employee - Customer Care Agent in Reno, NV

    I have been working at Mitel Networks full-time for more than 3 years

    Pros

    Steady paycheck, set work schedule, weekends off. Upper management never interacts with you if you are a lowly customer care agent... which can be seen as good or bad!

    Cons

    Last minute mandatory overtime, keeping staff working through a temp agency for excessive amount of time (at least 1 year, in some cases 2+ yrs as a temp through a temp agency). VERY POOR TRAINING to prepare for questions the customers may have, and no one to call to ask for assistance!

    Advice to ManagementAdvice

    Develop a culture in the center that conveys to the employees that they are wanted. Give employees raises! (I went 4 years without one!) Talk to your employees when you pass in the hall (even a smile would have been nice), and learn their names if you work in the same office! It's not that hard!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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