Molina Healthcare

www.molinahealthcare.com
There are newer employer reviews for Molina Healthcare

1 person found this helpful  

I am hoping I will like the company better if/when I can be promoted out of the call center.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Member Services Representative in Bothell, WA
Current Employee - Member Services Representative in Bothell, WA

I have been working at Molina Healthcare full-time (less than a year)

Pros

Low cost personal health insurance. The history of how the company came to be. The Molina family. I was impressed with their ideals when visiting the corporate office.

Cons

Performance being graded solely on numerous stats/matrix. If you don't meet their extremely high goals they are very quick to write you up. Being monitored every minute of every day. Constant reminders. Half hour lunches. Not enough time to go out for lunch. Very rigid schedules. Difficult to develop comrodery with co workers because all breaks and lunches are scheduled for you each day. No time to blow off steam after a crappy phone call, the next one comes whether you are ready for it or not. And there are many crappy phone calls when you are administering Medicaid. Very stressful job with low pay and perfection being expected of you every minute.

Advice to ManagementAdvice

Stop treating call center employees like they are children. Trust your employees more and treat them like the intelligent adults they are. I understand phone coverage is priority in a call center. However, the entire staff is not going to just get up and take their lunch and breaks at the same time. The schedule could at least be to take lunch during a particular hour but not down to the exact minute. Recognize an employee's worth based on experience and pay them a living wage. Recognize that some of your requirements just don't make sense. Required statements/scripts during phone calls that do not follow the natural flow of conversation.

Doesn't Recommend
Negative Outlook
Approves of CEO

210 Other Employee Reviews for Molina Healthcare (View Most Recent)

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  1. 2 people found this helpful  

    Proceed with caution

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Molina Healthcare

    Pros

    Co-workers and middle management care about the quality of the work - their own and the mission of the company.

    Cons

    Corporate is out of touch with the state health plans. Genuine and compentent executives are few and far between. Decisions are made based on personal agendas and nepotism rather than on sound business.

  2. 3 people found this helpful  

    The BEST Company I have ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Provider Research & Resolution Representative II in Troy, MI
    Current Employee - Provider Research & Resolution Representative II in Troy, MI

    I have been working at Molina Healthcare full-time (less than a year)

    Pros

    Molina is truly a family oriented company, and they make each employee feel special. I have great a great benefit package and compensation.

    Cons

    No work at home opportunities in my department

    Advice to ManagementAdvice

    Management is great and very flexible. I am not just saying these things because I have worked at two other Insurance companies, and I have NEVER enjoyed my employment like I do here at Molina.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Molina Healthcare

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