Monro Muffler Brake

  www.monro.com
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Feast or Famine...Shareholder profits come before the customer?? The slogan WAS..If it ain't broke,dont fix it.No More!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Management
Former Employee - Management

Pros

Very few if any... ability to repair own vehicle, establish a customer rapport,act as mini-business owner but without enough compensation...

Cons

Numerous cons,first the turnover issue is a cronic problem which is left for the Store Manager to deal with...Numerous shops operate with just one tech(Asst. Mgr.) and a part-timer.Sales pressure is constant and commission base pay for Techs is still 12%(this figure has not changed in over 10 years(true fact)...although theLabor Rate per hour has soared to $88-98 Market Managers used to manage 6-8 stores and now 12-15 per Mgr.,which is extreme...District Managers are almost unseen except in extreme negative shops and have little or no interaction with Techs or Store Managers...isolation... When Profits come before the Customer,all else fails and will soon enough for Monro.The balance sheet can hide only so much... In conclusion,the shareholders are NOT the only key ingredient to the Business Model.

Advice to ManagementAdvice

You can only ride the wave so long...as General Motors found out...Corporate Profits should be shared not dealt to a handful of MBA,s and Board Members...

Doesn't Recommend
Disapproves of CEO

Other reviews for Monro Muffler Brake

  1.  

    Unless you're shooting to be an Asst. Manager, find somewhere else. Commission is highly rigged in employer's favor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Auto Tech  in  Mount Penn, PA
    Former Employee - Auto Tech in Mount Penn, PA

    Pros

    It has a pretty laid back work atmosphere. Taking time off for being sick wasn't a big deal at all.

    Cons

    Commission setup is rigged in employer's favor. The only way you make out is if you don't do very much or do a lot consistently. If you are somewhere in the middle, you'll be getting paid as much as the person not doing very much. I think commission was somewhere around 12%. You get paid whichever is greater: your base pay or commission. So if my base pay was $8.00/hr, and I stood around all day, I'd get paid $8.00/hr. If you worked hard, but your commission only averaged out to $8.01/hr, that's what you'd get paid, even if I did nothing and you worked your butt off. Also, the commission is calculated by pay period, which is every two weeks. So you could have a very good day or week, but they'll calculate your commission based on your total from two weeks worth of work. So a bad couple of days can totally screw you. The location that I worked out, the Asst. Manager got all the big jobs so he's the only one that made out well.

    Advice to ManagementAdvice

    Spread the big jobs out among all the techs instead of allowing someone to hoard them all.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    It doesn't get much worse, but it doesn't get much better either.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Technician  in  Boston, MA
    Former Employee - Technician in Boston, MA

    Pros

    Decent pay if you can work fast. Benefits are OK (Except only 50% 401k match) Culture is great, loose relaxed. Staff is extremely friendly and there is little to no power distance.

    Cons

    Pay system is odd. You have minimal control over how much money you make on a commission base salary. If you do not "break out" for a few weeks in a row your pay goes down, even though there is no control over what you work on. Some equipment is old or worn and dangerous to use, but it does get fixed timely manner or not. Long hours, mandatory Saturdays

    Advice to ManagementAdvice

    Stop the feeding, yes things can get stressful but passing the high $$ jobs to the same guy every time is like a slap in the face.

    No opinion of CEO
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