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Customer Service - welcome to Hell

  • Career Opportunities
Current Employee - Customer Service Representative  in  Florence, SC
Current Employee - Customer Service Representative in Florence, SC

I have been working at Monster Worldwide full-time for more than a year

Pros

The Director of Customer Service, Jeremy Curley is the best thing going for Monster customer service dept. If you work your ass off you will get promoted when there are positions available and if you can get past managers who find ways to pip good agents to keep them on their teams.

Cons

Good agents are expected to produce a ton of work while slack agents get away with anything. Managers do nothing. They should all be fired and let the Team Leads run the teams. Mist managers don't even provide accurate assistance. Spread the money saved on manager salaries across the floor to all agents and team leads. Super Divas are in high positions and would rather make fun of people than do their jobs. Complaints to upper management and gf are not taken seriously and result in a high turn over rate. Not enough new hires to replace high number of people quitting. More pressure and work are put on agents with no sympathy. Dealing with other departments is a nightmare. No one wants to do their jobs, only send stuff back without even taking time to review or push the work onto someone else. Sales is constantly screwing up and leaving SHD and GCS to correct. No QA for sales or back office yet GCS are terrorized daily.

Advice to ManagementAdvice

You know your good agents, you know the bad. Force your managers to do their jobs and weed out the bad seeds. There are intelligent people in Florence looking for work. Why are idiots, divas with ridiculous attitudes and managers that do nothing and don't know what they're talking about half the time running things? There is too much red tape around firing people. Listen to the complaints and take action or good agents will continue to look elsewhere. Again, fire the managers and give everyone else a raise.

Other Reviews for Monster Worldwide

  1.  

    Great Company to learn sales processes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Internet Recruitment Consultant  in  Tempe, AZ
    Former Employee - Internet Recruitment Consultant in Tempe, AZ

    I worked at Monster Worldwide full-time for more than 3 years

    Pros

    good pay, solid training and development

    Cons

    micromanaged, and very cut throat sales atmosphere. Quotas are almost always unattainable

    Advice to ManagementAdvice

    Retain your talent by showing you appreciate the effort of those who are successful under the immense pressure faced daily

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Environment that promotes personal growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Florence, SC
    Current Employee - Customer Service Representative in Florence, SC

    I have been working at Monster Worldwide full-time for less than a year

    Pros

    Insurance
    PTO
    Well designed building
    Relaxed dress code
    Helpful co-workers
    Promote from within
    Solid training program
    Engaged managers

    Cons

    Entry level pay is below region average

    Advice to ManagementAdvice

    Bring more positions to Florence. We do it better and at a lower cost.

    Recommends
    Positive Outlook
    Approves of CEO
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