Monster Worldwide

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  • Career Opportunities

1 person found this helpful  

Customer Service - welcome to Hell

Customer Service Representative (Current Employee) Florence, SC

ProsThe Director of Customer Service, Jeremy Curley is the best thing going for Monster customer service dept. If you work your ass off you will get promoted when there are positions available and if you can get past managers who find ways to pip good agents to keep them on their teams.

ConsGood agents are expected to produce a ton of work while slack agents get away with anything. Managers do nothing. They should all be fired and let the Team Leads run the teams. Mist managers don't even provide accurate assistance. Spread the money saved on manager salaries across the floor to all agents and team leads. Super Divas are in high positions and would rather make fun of people than do their jobs. Complaints to upper management and gf are not taken seriously and result in a high turn over rate. Not enough new hires to replace high number of people quitting. More pressure and work are put on agents with no sympathy. Dealing with other departments is a nightmare. No one wants to do their jobs, only send stuff back without even taking time to review or push the work onto someone else. Sales is constantly screwing up and leaving SHD and GCS to correct. No QA for sales or back office yet GCS are terrorized daily.

Advice to Senior ManagementYou know your good agents, you know the bad. Force your managers to do their jobs and weed out the bad seeds. There are intelligent people in Florence looking for work. Why are idiots, divas with ridiculous attitudes and managers that do nothing and don't know what they're talking about half the time running things? There is too much red tape around firing people. Listen to the complaints and take action or good agents will continue to look elsewhere. Again, fire the managers and give everyone else a raise.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Great company to work for 1-2 yrs

    Database Administrator (Current Employee) Springfield, MA

    I have been working at Monster Worldwide full-time for more than 3 years


    Pros: Great company to work for 1-2 yrs.New technology, smart people… Cons: no bonuses,long hrs, horrible bureaucratic management No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    this company sucks no professionalism

    Customer Service Representative (Former Employee) Florence, SC

    I worked at Monster Worldwide full-time for more than a year


    Pros: awesome benefits and pto amount, nice co workers Cons: horrible management and pay and raise No, I would not recommend this company to a friend More
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