Morgans Hotel Group

  www.delanomarrakech.com
  www.delanomarrakech.com
There are newer employer reviews for Morgans Hotel Group

 

Great Learning Experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Guest Services Agent in New York, NY
Former Employee - Guest Services Agent in New York, NY

I worked at Morgans Hotel Group full-time (more than an year)

Pros

-You develop very thick skin staying in the industry of pampering entitled rich folk who want to be babied every step of the way.

-Competitive base pay supplemented by commissions on upsells makes this a great first-job kind of environment.

-You learn a great deal about CRM if you have the right managers. Training is great if they have the time to train you. Otherwise it's straight into the fire.

-Making people's days can be very rewarding.

Cons

-Not-so-premium amenities at premium prices are a bit of a tough sell.

-Some of the AFOMs (Asst. Front Office Mgr.) are barely competent and coast by on charm and cleavage. The young ones have no discipline and are actually quite terrible at fighting fires. They do not step up when the rush comes in, despite having nothing else to do. Lots of ego but never capable or dependable.

-Dealing with language barriers when faced with international guests can be tricky. Google Translate comes in handy.

-Variable schedules can be draining if you factor in commute and workload. 11AM shifts are generally the busiest because you have to cover checkouts AND check-ins.

-In Guest Services, you become the face of the problem for all of the departments. Sheets aren't clean? Outsourced dry cleaning is late? No hot water? Bad meal at the restaurant? Can't get into the club? Flights were delayed and they were stuck in traffic for 2 hours? You catch all the flak. I have seen grown men make girls cry.

-30 minute lunches.

-The pace can be taxing. Don't count on having 2 days off in a row.

Advice to ManagementAdvice

Be more present. Offer more wisdom when it comes to fighting fires. If you know a solution, tell us or show us. Don't leave us to our own devices and expect us to just figure it out. Sometimes we are engrossed in a terrible exchange with an irate client and are too flustered to reach amicable ends. If you, the seasoned manager, know how to promptly diffuse the situation without overcompensating, tell us how so we know what to do next time.

Have more meetings or team building exercises. The environment can sometimes feel a little cliquey.

Recommends
Positive Outlook

18 Other Employee Reviews for Morgans Hotel Group (View Most Recent)

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  1.  

    Challenging and Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Morgans Hotel Group

    Pros

    Good benefits for yourself and friends.family. Also great way to make connections in all industries.

    Cons

    Hard to have a work/life balance.

  2.  

    Pretentious people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mid-Level in London, England (UK)
    Former Employee - Mid-Level in London, England (UK)

    I worked at Morgans Hotel Group full-time (more than 5 years)

    Pros

    95% of good and hard working people are gone. Those were the days so can't think of any pros for now.

    Cons

    Too many frustrating people and the worst are those who take others credits' as their own. Wrong people were hired, i.e. people who do not know how to do their jobs after being in the job for a year or longer! So, don't be surprised.
    People in the Corporate Office who do not have the values that you can look up on then what do you expect? They would hire the same kind of people! Thank goodness the useless CEO is out.
    The company has become very ungrateful to the current and past employees. This was not how it used to be over 5 years ago.

    Advice to ManagementAdvice

    You need to review the people you have as they are nothing but a pretentious back stabbers...especially the people with so called "director"titles which some entitled and some not at all!

    Doesn't Recommend
    Negative Outlook
There are newer employer reviews for Morgans Hotel Group

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