There are newer employer reviews for Mueller Services

 

Very nice place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Programmer
Former Employee - Programmer

I worked at Mueller Services

Pros

casual atmosphere
owners onsite and communicate with you
decent pay

Cons

Didn't communicate well when laying off employees

88 Other Employee Reviews for Mueller Services (View Most Recent)

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  1. 2 people found this helpful  

    Short term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Field Representative
    Current Employee - Field Representative

    I have been working at Mueller Services

    Pros

    The type of work is flexible so it allows you to schedule appointments with customers at anytime. However that is a disadvantage too they want you to be available nights and weekend while they are not working in the office.

    Cons

    The type of work is flexible but there is major turnover of help at this company. They as a company do not really care about your time of how much it cost to complete the work. They porovide you the work and pay you a fee that is sub standard wiht no reimbursement of expenses. They try and tell you they pay your mileage but it is false and they take the money for mileage out your fee which really a scam. Most jobs depending on your area the mileage will eat your entire fee.

    Advice to ManagementAdvice

    Pay the wheels that keep your company moving or the wheels will fall off. You get what you pay for. If you want to keep good employees you need to pay people a good wage and cover the expenses to do the work.

    Doesn't Recommend
  2. 7 people found this helpful  

    Seems better than it really is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Field Data Collector
    Former Employee - Field Data Collector

    I worked at Mueller Services

    Pros

    They describe it as flexible, setting your own hours and days. This is partially true. They do provide you with training and you get paid during the training. The training helps you identify types of house, the construction inside and out, and the types of heating, plumbing, and electrical systems. You learn a lot! Once trained, you get your assignments online on a daily basis, plan an efficient route, and complete the surveys. Sounds simple right? (See cons).

    Cons

    The training materials are not very well organized and the time expectations for completing each phase are not very realistic. The company software is slow and quirky. You have to keep track of your time spent on in each phase - by the minute. Then once trained you keep track of your minutes spent on each case. Minutes spent online getting the cases, printing them out, planning your route, driving to and from the houses. There are time expectations for each phase. They are unfortunately woefully underestimated. My territory was supposedly 3 counties. In reality, I traveled to 7-8 counties sometimes 2 hours from home. You have to call some people (on your own dime) to make appointments. Some people live out of state and require long distance phone calls. If you can't reach the person, you have to call again, then call their agent. If no contact is made and agent can't help, the case is closed out. And you don't get paid for the time you spent on it! Also, The expenses add up fast! They don't provide you with anything but a measuring wheel, name badge, and some business cards (which I didn't use). You MUST provide your own computer, high speed internet connection, printer, LOTS of ink, digital camera, GPS, home phone, cell phone, reliable vehicle (preferably 4 WD), LOTS of gas. They reimburse for NOTHING. The fees per case are supposed to cover the expenses but they really don't. Typical cases are 2-3 sheets of paper that you have to print out using your owner printer and ink. Some cases are around 10 pages or more. Once "in the field", you have no support at all. You can call the "help desk" but they only answer the phone and connect you to your manager - and good luck getting them to answer the phone. One of the most difficult things in the field is locating the house. Sometimes Mapquest of the GPS aren't good enough to get you to the house. Then you have to call the agent or client (on your cellphone - again, on your on dime) for directions or a description. You have to sometimes take a picture of the nearest fire hydrant. If the homeowner doesn't know where it is or isn't home, you have to search for it (within 1000 FT). You also have to know what fire department services each house. If you don't know you have to find it online and know how far it is from the house. If no one was at home, you have to verify some information using the county tax records. Each counties online system is different and are rarely easy to navigate. Computer skills are a MUST. When I upgraded to IE9, the company software stopped working. After getting no help from tech support, my manager told me that the company software doesn't work with IE9. Well it would have been nice if you let me know that before I installed it. Some cases require you to measure EVERY shed and shack found on the property - even if they are overgrown or falling down. You have to deal with the weather, dogs (inside and out), remote locations and disgruntled policy holders. You also have to dress professionally (no jeans, no sneakers, and no Polo shirts) which can be impractical when working in bad weather or when you have to go into the basement, crawlspace or attic of a 100 year old home.

    Advice to ManagementAdvice

    Reorganize the training materials. Reorganize the cases input screens to make it easier to input the data. Change the forms so that they require less INK (it's expensive!). Have fewer FR's report to a manager. Have more FR's in certain areas so that the FR can stay mostly in his/her territory.

    Doesn't Recommend
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