Multiband

www.multibandusa.com
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ABSOLUTLY MOST TERRIBLE EXPERIENCE OF MY LIFE

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Technician in Youngstown, OH
Former Employee - Technician in Youngstown, OH

I worked at Multiband full-time (more than 3 years)

Pros

there are actually no pros to the job other than it is slightly better than public assistance since you can get out of the house for long periods of time

Cons

where to begin--
1 with the exception of about 3 months per year, an employee can expect to make minimum wage or less
2 promises (lies) about incentives (bonus money) are made on a regular basis. however, this money is only available if the market reaches the incentive metric that changes more than most change underwear.
3 in reference to above--management focuses on those metrics to a point where the negative becomes the norm. management constantly tells the technicians to control what they can control--but the incentive metrics are all related to issues that cannot be controlled by the technicians. ex. service calls, management says educate the customer, technician goes over every aspect of education, customer still calls with issue and a service call is created. ex. technician does and outstanding job, customer has a lemon for a receiver, service call is created. incentive is based on service calls, not quality of work.
4 company claimed that the technician is the most important asset. however, technician is directed to lie to customers (or better yet, clean up lies told by Directv) about customer satisfaction scores. all that the company cares about is making numbers look good. ex. question to customer..."on a scale of 1-10,based on your overall Directv experience, how likely are you to recommend Directv to a family member or friend?" multiband does not want the truth, they want technicians to direct the customer to answer 10 based on the job completed that day. and mind you, the call comes within a short period of time after the technician leaves. how could anyone make a rational decision after a short period of time?

Advice to ManagementAdvice

you should all quit or be fired. but since that will not happen, you should take a long hard look at what you doing to the people that work very hard to make you look good. no other company in the world (at least that I am aware of) encourages lying to customers, does not provide an end time to a work day for the money you pay, and thinks that a system of control by how work is assigned is good way to operate. good luck if you continue down this path, because you will be constantly training employees at a rate greater than you every have. the exodus has begun and more and more experienced technicians will be walking out your door if you don't actually make them valuable.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

91 Other Employee Reviews for Multiband (View Most Recent)

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  1.  

    Where is the Pay and Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Minnetonka, MN
    Current Employee - Manager in Minnetonka, MN

    I have been working at Multiband full-time (more than a year)

    Pros

    Freedom at this company is great. If you want to make a significant difference in the company you can. The structure allows for minimal red tape to make changes.

    Cons

    Simply put, the pay and benefits aren't great. In 2014 only technicians are getting raises. When I started I was told about my incentive pay, but then I started getting very little benefits from it. The Health Insurance is sub-par, and can be beaten by Obama Care. The dental benefits are basically a coupon, towards high costs of dental care. I understand the technician is the starting point for our revenue, but all the supervisors and support really impact their performance.

    Advice to ManagementAdvice

    The biggest area is pay. Even though technicians make the revenue, you really have to spread the compensation fairly across all levels. If you have attrition in sups and support, you will have it in techs no matter how much they make. Techs shouldn't make more than sups or above, but it happens all too often. A technician with only 6 months productivity can make a significant amount more than a Tech Sup, Ops Manager, and some regional roles and managers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Install tech

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Multiband

    Pros

    Nothing at all. Bad company

    Cons

    everything. Every. Worse tho g u can imagine it's there

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