There are newer employer reviews for NCO Financial
There are newer employer reviews for NCO Financial

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Great way to build customer service/call center experience

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative (Tracking Agent) in Greensboro, NC
Former Employee - Customer Service Representative (Tracking Agent) in Greensboro, NC

I worked at NCO Financial

Recommends
No opinion of CEO
Recommends
No opinion of CEO

Pros

Pay was ok for the area
Flexible hours and schedules
Some room for growth and advancement
Fun work environment, great way to meet new people

Cons

Some unprofessional supervisors and leaders ( not all but some)
.10 raise after a year
Deal with unruly customers more times than not

Advice to Management

A raise of at least $1 will be more sufficient after a year of dedicated service, choose leaders based on there knowledge and experience.

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  1. It's average, somewhat of a good company to get experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Access Service Representative in Richardson, TX
    Current Employee - Patient Access Service Representative in Richardson, TX

    I have been working at NCO Financial

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Casual dress code Monday through Friday

    Cons

    Not much room for advancement, even when promised


  2. NCO is very disorganized and reactive.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lenexa, KS
    Current Employee - Anonymous Employee in Lenexa, KS

    I have been working at NCO Financial

    No opinion of CEO
    No opinion of CEO

    Pros

    Working from home is a definite plus. Most work at home postings are illegitimate, but NCO is very real regarding the work at home opportunity. You save on fuel, avoid dealing with rush hour traffic going in and coming home and it's less wear and tare on your car overall. If you don't feeling like shaving, etc, you can log in from your home office. If you have a lap top, you could even log in from the comfort of your bed!

    Cons

    The pay is considerably low compared to employers in similar industries. Seeing that it's a third party establishment, the job stability isn't very solid, and the rules change daily. Health care benefits are very expensive, and the paid time off is at a minimal (2 weeks for the 1st 7 years of employment!). Management constantly seems to be reactive instead of proactive. The business overall seams to be running as though the blind are leading the blind! The supervisors rotate teams too often, making it impossible to know your supervisor, or your team mates for that matter. The new system seems to crash more than the old one. Very frustrating as either supervisors have to spend time calculating time missed, or employees have to make up for missed time due to no fault of their on, but the fault of the company system. It's sad they don't have local technical support. IT is usually thousands of miles away and can't get back with the supervisors or the representatives for usually 24 hours.

    Advice to Management

    Management could really stand to meet more often; that way they have a better chance of being on the same page, instead of confusing the employees with different answers. It would help to recognize your hard working employees and be visible once in awhile. If a specified line of duties were issued, supervisors would be able to spend more time with there teams and not be so busy all the time. I hate that monthly in house meetings were taken away. We no longer know our fellow team members by face, just name only.


There are newer employer reviews for NCO Financial
There are newer employer reviews for NCO Financial

See Most Recent

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