108 Employee Reviews (View Most Recent)

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Chewed up and spit out

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Recruiter  in  Phoenix, AZ
Former Employee - Recruiter in Phoenix, AZ

I worked at NCO Financial full-time for less than a year

Pros

If you are a 3rd party Collector or a CS agent, this is the company you want to work at. As a Collector, either working for NCO or TSI is a good choice. If you are a CS agent looking for a stable/legitimate home based position, pursue the openings available at ALW Sourcing. This feedback applies to the Phoenix, AZ office due to the superb GMs in place there.

Cons

Assine & archaic hiring process, reluctant to adapt to change. Various business groups have a difficult time getting along with each other. Office politics play too much of a role in everyday activities.

Advice to ManagementAdvice

Management by intimidation is not always the best policy.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other Reviews for NCO Financial

  1.  

    Don't make this mistake!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative  in  Bingham Farms, MI
    Former Employee - Collections Representative in Bingham Farms, MI

    I worked at NCO Financial full-time for more than 5 years

    Pros

    A job while you look for a real one or going to college. Please don't stay there pass these two reasons.

    Cons

    Raise after a year if you get one will be .5 - 10 cents! Will only make bonus if you are a suck up.
    Will start you off at 8.00 with a super high goal you will never make. No sick days and even if you show them a doctor excuse or proof of family illness will try and fire you.
    Employee Relations is never on your side so don't waste your time!

    Advice to ManagementAdvice

    Time to just close up shop. You treat the employees like trash and pay them so little 80% of the employees are forced to get medicaid and food stamps! Also it's wrong to make employees
    have to pay 50% of court cost/lawyer fees if NCO gets sued on an acct.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    It had more downs than ups

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative/Technical Support Representative  in  Hampton, VA
    Former Employee - Customer Service Representative/Technical Support Representative in Hampton, VA

    I worked at NCO Financial

    Pros

    The pay is pretty good because they would give us unlimited overtime, but then they would stop the overtime every so often for long periods of time.

    Cons

    It was a very unprofessional environments, you got promoted off of who you knew or who you were close to. The supervisors were very unfair, disrespectful, and felt the need to treat their employees like trash

    Advice to ManagementAdvice

    Just change your overall professionalism.

    Doesn't Recommend
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