There are newer employer reviews for NCO Financial

 

Apple tech support

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Product Specialist in Mendota Heights, MN
Former Employee - Senior Product Specialist in Mendota Heights, MN

I worked at NCO Financial full-time (more than an year)

Pros

Very easy to move up due to lack of qualified individuals

Cons

Very stressful to get yelled at all day by Apple customers, and to only have 8 seconds between calls. Everything is very closely monitored and you have to follow a break schedule to a T just to be eligible for a bonus.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

112 Other Employee Reviews for NCO Financial (View Most Recent)

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  1.  

    Collections Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative in Mahwah, NJ
    Former Employee - Collections Representative in Mahwah, NJ

    I worked at NCO Financial full-time (more than 8 years)

    Pros

    ????? At times the incentives can be rewarding.

    Cons

    Accounts assigned to collectors are controlled and distributed by managers whom play favoratism.
    This allowed for managment to control your overall salary when working on commission.

    Advice to ManagementAdvice

    Become honest leaders.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Friends don't let friends work at NCO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Rockford, IL
    Former Employee - Customer Service Representative in Rockford, IL

    I worked at NCO Financial full-time (more than 3 years)

    Pros

    It's a job, and honestly there are people there that are great to interact with. Also, if the center as a whole is doing well then they do try to put prizes out there for exceptional performances.

    Cons

    When I was there last there were several issues with the upper management not working with employees on things like schedule. I've had and seen several issues there with paychecks in the past that are difficult at best to get resolved. The grading system they had in place when I left for the quality monitoring of the calls was rather subjective. They also had an issue with a high turnover rate on employees.

    Advice to ManagementAdvice

    The changes that were needed may have been taken care of by now- I don't know. However, my suggestions would be to stop keeping unions out of the place, or at least make it so the unions wouldn't be necessary. If someone is sick, or has a sick or injured child or family member it would be a good idea to let them take care of that. Such actions would help employees feel like they're cared about and thus would make them more willing to work through any mess in a positive way and keep them there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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