NCO Financial

  www.ncofinancial.com
  www.ncofinancial.com
There are newer employer reviews for NCO Financial

2 people found this helpful  

Escalation Supervisor

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Escalation Supervisor in Saint Joseph, MO
Former Employee - Escalation Supervisor in Saint Joseph, MO

I worked at NCO Financial full-time (more than 8 years)

Pros

Good pay, hour, sometimes dependable company.

Cons

Management have unrealistic goals for agents.

Advice to ManagementAdvice

Get on the phones your self here and there, to realize what your reps do.

Doesn't Recommend
Neutral Outlook
Approves of CEO

116 Other Employee Reviews for NCO Financial (View Most Recent)

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  1.  

    My experience working at NCO-Charlotte (iTunes) was unpleasant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Email Customer Service in Charlotte, NC
    Former Employee - Email Customer Service in Charlotte, NC

    I worked at NCO Financial full-time (more than an year)

    Pros

    Shift bids are held often. Benefits available after a short amount of time. Good place for advancement of women.

    Cons

    Seniority not considered when promoting/advancing. District Managers not open to solving problems on a case by case basis. Confidential information made to employee reporting lines (whistleblower) made public and informer's name revealed. Behavioral issues not addressed when reported. Benefits expensive.

    Doesn't Recommend
  2.  

    Apple tech support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Specialist in Mendota Heights, MN
    Former Employee - Senior Product Specialist in Mendota Heights, MN

    I worked at NCO Financial full-time (more than an year)

    Pros

    Very easy to move up due to lack of qualified individuals

    Cons

    Very stressful to get yelled at all day by Apple customers, and to only have 8 seconds between calls. Everything is very closely monitored and you have to follow a break schedule to a T just to be eligible for a bonus.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for NCO Financial

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