There are newer employer reviews for NCO Financial Systems

 

As long as you know what you're doing.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Collector
Current Employee - Collector

I have been working at NCO Financial Systems full-time for less than a year

Pros

Very high opportunity to make a lot of money; Positive environment/encouragement.
Goals are hard to hit, but when you do they reward big in your bonus check. The management is always there for a hand. After all, if you're making money, they're making money, so they want you to succeed. As long you're open to hearing their feedback, and you use it wisely, you'll be fine.

Cons

Turn over rate is very high. Many people can't handle being at a desk all day, or being verbally abused by customers on the phone. If you don't hit your goal for a few months in a row, you get written up. But that is to be expected, as that's the whole point of the job. If you have a short temper, you're not going to last long. Things get repetitive some days, and drag a little bit, but co-workers help to get things moving, as everyone is very social for the most part.

Recommends
Positive Outlook

28 Other Employee Reviews for NCO Financial Systems (View Most Recent)

Sort: Rating Date
  1.  

    not a bad place to start but nowhere to go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative  in  Richards, TX
    Current Employee - Call Center Representative in Richards, TX

    I have been working at NCO Financial Systems full-time for more than a year

    Pros

    staff is friendly and easy to work with. they are helpful and flexible when you need time off, etc.

    Cons

    mandatory overtime working half day Saturday. small groups with favoritism.

    Advice to ManagementAdvice

    be more open to employee recommendations

    Recommends
    Positive Outlook
  2.  

    "The classroom training excellent. The floor training gets a fail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector  in  Dublin, OH
    Former Employee - Collector in Dublin, OH

    I worked at NCO Financial Systems full-time for less than a year

    Pros

    The pay rate was what I wanted. I heard about all the possible commission from management and some employees. It was casual business attire. The building was in a nice neighborhood but lacking within. The hours were great.

    Cons

    People were not friendly. Management could care less if you were there. The decor was depressing. The bathrooms disgusting. 80 percent of the population was morbidly obese.They needed health plan. The time clock? you had 2 mins before or 2 mins after or it was half an occurrence. Very, very sad and depressing place to work.

    Advice to ManagementAdvice

    Stop treating people like cattle. Stop socializing long enough to help your team when asked a question. Your clock in method is absolutely ridicules. Your management acts like they are on a power trip because they are too green to know they are just a cow too. Your best management are the trainers and they are in another country. hum?

    Doesn't Recommend
    Negative Outlook
There are newer employer reviews for NCO Financial Systems

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