There are newer employer reviews for NCO

1 person found this helpful

manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Assistant Manager in Lockport, NY
Former Employee - Assistant Manager in Lockport, NY

I worked at NCO full-time (more than 10 years)

Pros

great people to work with

Cons

bad bosses who know nothing

Advice to ManagementAdvice

fire al

Doesn't Recommend
Neutral Outlook
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  1. 2 people found this helpful

    NCO High School

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Operations Supervisor in Greensboro, NC
    Former Employee - Customer Operations Supervisor in Greensboro, NC

    I worked at NCO full-time (more than 8 years)

    Pros

    Excellent Medical & Health Benefits Package for Exempt Staff.
    Tenured Customer Service Agents were a Great Group to Work With.

    Cons

    Exempt Staff Receive "Hourly" Pay but are Not Eligible to be paid @ Overtime Rate. (This Can't Be Legal).
    No Professionalism in Senior Management Group.

    Advice to ManagementAdvice

    Familiarity with Day to Day Jobs of Customer Service Reps. in order to Lead By Example.
    Need More Product Knowledge.

    Doesn't Recommend
    Negative Outlook
  2. Ok job if you need the money...not long term career investment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Sarasota, FL
    Current Employee - Customer Service Representative in Sarasota, FL

    I have been working at NCO full-time (less than a year)

    Pros

    Opened minded and I worked with some great people.

    Cons

    Locked into starting salary and very limited training.

    Advice to ManagementAdvice

    Very limited. Try to explore hidden talents in your employees and be open to those who want to grow.

    Recommends
    Neutral Outlook
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