NCO

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57 Employee Reviews (View Most Recent)

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Great Oppertunity, but changes need to be made.

Email/Chat Advisor (Former Employee) Charlotte, NC

ProsGetting the oppertunity to work with Apple Products. The connections that I have made while working there.

ConsThere is a lot of favoritism that is played by upper management. All promotiions that are given is all by management favorites. For example the Trainers fiance was promoted to a supervisor role after being there less than 6 months. I was passed up for a promotion while I was in an acting supervisor role. My promotion was given to someone who was there just over 3 months. Many other more senior agents were passed up for promotions for someone who was there less time. (6 months or less) I even know a great supervisor that was passed up for the division manager role to someone who has less management experience. They say that promotions are given based on the overallinterview and current work history is not factored in.

Advice to Senior ManagementStart fresh at the top with a new Site Manager. That is where the favoritism starts. Once that has been changed there may be a change in the dynamic of the division managers, and improve the moral of the advisors.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Advisor IOS devices

    Advisor (Current Employee) Mendota Heights, MN

    I have been working at NCO full-time for less than a year


    Pros: Casual, friendly environment. 5 week training period with… Cons: They listen in on your calls and you don't always know when they are listening. You have to pass the tests,… Advice to Senior Management: Give us time to learn while we are on the floor. There is… No, I would not recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    manager

    Assistant Manager (Former Employee) Lockport, NY

    I worked at NCO full-time for more than 10 years


    Pros: great people to work with Cons: bad bosses who know nothing Advice to Senior Management: fire al No, I would not recommend this company to a friend More
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