NCO

  www.ncogroup.com
  www.ncogroup.com
There are newer employer reviews for NCO

2 people found this helpful  

NCO High School

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Operations Supervisor in Greensboro, NC
Former Employee - Customer Operations Supervisor in Greensboro, NC

I worked at NCO full-time (more than 8 years)

Pros

Excellent Medical & Health Benefits Package for Exempt Staff.
Tenured Customer Service Agents were a Great Group to Work With.

Cons

Exempt Staff Receive "Hourly" Pay but are Not Eligible to be paid @ Overtime Rate. (This Can't Be Legal).
No Professionalism in Senior Management Group.

Advice to ManagementAdvice

Familiarity with Day to Day Jobs of Customer Service Reps. in order to Lead By Example.
Need More Product Knowledge.

Doesn't Recommend
Negative Outlook

64 Other Employee Reviews for NCO (View Most Recent)

Sort: Rating Date
  1.  

    Ok job if you need the money...not long term career investment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Sarasota, FL
    Current Employee - Customer Service Representative in Sarasota, FL

    I have been working at NCO full-time (less than an year)

    Pros

    Opened minded and I worked with some great people.

    Cons

    Locked into starting salary and very limited training.

    Advice to ManagementAdvice

    Very limited. Try to explore hidden talents in your employees and be open to those who want to grow.

    Recommends
    Neutral Outlook
  2. 1 person found this helpful  

    Crappy pay, crappy managment, They dont recognize employee potential!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Customer Service in Mendota Heights, MN
    Former Employee - Technical Customer Service in Mendota Heights, MN

    I worked at NCO full-time (less than an year)

    Pros

    Its a fast way to find a job if you need something quick to get you thru til you find a real job.

    Cons

    The pay was terrible $10.75 an hour. The training and managment was a total joke. The only way to move up in the company is if you are friends with managment. Everyone is very young and inexperienced. I have 4 degrees... 3 AAS and a BA... but I was too old and not in with the trendy hipster crowd to get promoted. Guess I needed to get some tattoos and gauge my ears out.

    Advice to ManagementAdvice

    Hire and promote based on education, experience and getting the most qualified person for the job!!! And pay a fair and livable wage! Also for what you pay your employees... they cannot afford your "benifits"!

    Doesn't Recommend
    Negative Outlook
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