There are newer employer reviews for NCO
There are newer employer reviews for NCO

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No Room to Move Up

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Production Supervisor in Birmingham, AL
Current Employee - Production Supervisor in Birmingham, AL

I have been working at NCO full-time (More than 8 years)

Doesn't Recommend
Negative Outlook
Doesn't Recommend
Negative Outlook

Pros

$10 per hour base pay, and differental depending on department.

Cons

Management is a close nitch group. Department managers have spouses that work in hr.

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  1. nco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Houston, TX
    Current Employee - Team Leader in Houston, TX

    I have been working at NCO full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    some work experience and help for the future

    Cons

    i have no downsides for the nco

    Advice to Management

    good experience for the nco

  2. Great Oppertunity, but changes need to be made.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Email/Chat Advisor in Charlotte, NC
    Former Employee - Email/Chat Advisor in Charlotte, NC

    I worked at NCO full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Getting the oppertunity to work with Apple Products. The connections that I have made while working there.

    Cons

    There is a lot of favoritism that is played by upper management. All promotiions that are given is all by management favorites. For example the Trainers fiance was promoted to a supervisor role after being there less than 6 months. I was passed up for a promotion while I was in an acting supervisor role. My promotion was given to someone who was there just over 3 months. Many other more senior agents were passed up for promotions for someone who was there less time. (6 months or less) I even know a great supervisor that was passed up for the division manager role to someone who has less management experience. They say that promotions are given based on the overallinterview and current work history is not factored in.

    Advice to Management

    Start fresh at the top with a new Site Manager. That is where the favoritism starts. Once that has been changed there may be a change in the dynamic of the division managers, and improve the moral of the advisors.

There are newer employer reviews for NCO
There are newer employer reviews for NCO

See Most Recent

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