NCO

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57 Employee Reviews (View Most Recent)

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1 person found this helpful  

Friends don't let friends work at NCO

Customer Service Representative (Former Employee) Rockford, IL

ProsThe people you work with, not including higher management, are usually ok. And it is a paying job.

ConsEverything else. So, when I was working there we had a confusing mix of rewards systems versus punishments. The grading systems for calls was very subjective instead of objective so it was hard to know if you were ever really doing your job right at any given moment. The reward systems they did have were small at best, annoying at worst and pretty much only the same 5 people were ever involved no matter how hard you tried at your job. If you got to be a supervisor there, which I did, you didn't get any training at all in how to do your job, but plenty of being yelled at if you didn't do it EXACTLY how they wanted it done... that they never tell you to begin with... until they yell at you. Since the company has now changed over to the hands of APAC, who I used to work for as well at one point, there's not telling how the place is really now. I would suppose though, and this is just theory, that it's just as bad as APAC was when I worked there, so it wouldn't be much better than the NCO I knew.

Advice to Senior ManagementTry actually appreciating your employees and if you're going to promote someone, give them at least one week of side by side training for their job before you start yelling at them that they're not doing their job.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Customer Service

    Anonymous Employee (Current Employee)

    I have been working at NCO


    Pros: They have brought a lot of wonderful changes. Raises have… Cons: There are no cons really. The people I work with… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Bad Management Flounders Money

    Customer Service Representative (Current Employee) Mendota Heights, Dakota, MN

    I have been working at NCO full-time for less than a year


    Pros: If you need a job, then working here is great.… Cons: * Management will sometimes screw with your check (reduce your hours worked on the sly). * Never receive adequate training. * If you're not in the big-money… Advice to Senior Management: More training needed at all levels. No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More
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