NCO

  www.ncogroup.com
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57 Employee Reviews (View Most Recent)

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1 person found this helpful  

Call Representative

Call Representative (Former Employee) Pittsburgh, PA

ProsVery flexible hours, good pay for a survival type job. If you are a college student, this is a great place to look into for employment. Management is nice and understanding, there is always help available for new or old employees.

ConsCan get boring and repetitive, as can a lot of phone jobs. If the night is slow, you don't really have any options to pass time, no cell phones, drawing, homework, reading, ect. The call model does change often, and requires you to gather unnecessary information.

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Friends don't let friends work at NCO

    Customer Service Representative (Former Employee) Rockford, IL

    I worked at NCO full-time for more than a year


    Pros: The people you work with, not including higher management, are… Cons: Everything else. So, when I was working there we had a confusing mix of rewards systems versus punishments. The grading systems for calls was very… Advice to Senior Management: Try actually appreciating your employees and if you're going to promote someone, give them at least one week of… No, I would not recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Customer Service

    Anonymous Employee (Current Employee)

    I have been working at NCO


    Pros: They have brought a lot of wonderful changes. Raises have… Cons: There are no cons really. The people I work with… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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