There are newer employer reviews for NICE Systems
There are newer employer reviews for NICE Systems

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Helpful (2)

Good Strong Company!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Project Manager
Current Employee - Senior Project Manager

I have been working at NICE Systems full-time (More than 5 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Folks at NICE tend to have been at the company for a longer than normal period of time. Diversity.

Cons

Depending on the Area of the Company employed - Work Life Balance can become a challenge. Late night and weekend cuts are sometimes the norm.

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  1. Helpful (1)

    Life in the fast lane

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Support Engineer in Denver, CO
    Current Employee - Advanced Support Engineer in Denver, CO

    I have been working at NICE Systems full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Challenging, constantly learning new methods of troubleshooting, never boring, can be technically/professionally rewarding in learning new technologies. Cutting edge software in what it can do. Truly a leader in our area of businesses.

    Cons

    Developer support can be difficult to engage, R&D is not setup as a support team, rather they are new product developers who must balance support in their day as well, time zone differences between countries make collaboration difficult, no sense of customer care or urgency in R&D, development support should be moved to the US as the majority of our business is here. New products released are often buggy, difficult to fix and takes too long to fix. Not a true 24x7 support company although advertise that we are. Better work life/balance. If you want to sell customers premium support, staff the support centers so that it can be given rather than make do and overwork the staff we do have.

    Advice to Management

    Slow down on new product releases, improve QA before a product is released. Invest in your people. Take a long hard look at the human impact the support roles have on your people. We are losing quality talent, tenured talent because we are burning them out.


  2. Helpful (1)

    High Growth, High Expectations, Lack of support

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems full-time

    Pros

    Has a strong brand and a great product. Strategic vision is coming together. Most of their employees go above and beyond what they should be expected to do to fill the gaps because of understaffing.

    Cons

    There seems to be a glass ceiling for Americans, especially women. Everyone is expected to do the work of 2 people. It is hard to give high customer service because of lack of resources/investment in services and infrastructure.

    Advice to Management

    Instead of focussing on growth for the sake of growth, ramp up the infrastructure so that your employees will be able to support the growth that you want.


There are newer employer reviews for NICE Systems
There are newer employer reviews for NICE Systems

See Most Recent

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