National American University

  www.national.edu
  www.national.edu
There are newer employer reviews for National American University

1 person found this helpful  

It's more about the budget than employee retention

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Admissions Advisor
Current Employee - Admissions Advisor

I have been working at National American University full-time (less than an year)

Pros

As an admissions advisor, I worked among some amazing admissions advisors who work their butts off to enroll students and have a good time. The culture at NAU attempts to be fun, with employees taking "fun huddles" to play games at least 15 minutes every day. We had a nice coffee machine that had a lot of different options, which was a small perk. Benefits included.

Cons

Management is very micro-managing. The director of admissions has to respond to the campus director 3x/day about his/her advisors and how they are performing. This breeds heavy micro-managing and oftentimes an atmosphere of fear and loathing. The whole campus is focused on the budget and making sure we're gaining new students and retaining old ones. As a for-profit school, they do a lot for their students, but they also will get rid of a hard working employee if the employee isn't performing at their expectations consistently. So employee turnover is insane.

Advice to ManagementAdvice

Trust your employees more, and take time to foster their talents. It'll be more effective than working in an environment where you feel like your job is on the line all the time. Even employees who are performing at their highest feel like they're about to get cut. Stop micromanaging, and trust a little more.

Doesn't Recommend
Neutral Outlook
Approves of CEO

56 Other Employee Reviews for National American University (View Most Recent)

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  1.  

    A lot of pressure to sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor in Rochester, MN
    Former Employee - Admissions Advisor in Rochester, MN

    I worked at National American University full-time

    Pros

    The best part of this job is working with students, caring for those that others have ignored in society or flat-out told wouldn't be able to make it.

    Cons

    Upper management would state that it was all about the students, but it was unfortunately all about the profit and numbers enrolled. A very stressful atmosphere to bring in the right amount of students per week. Management extremely fickle, if you enrolled well they loved you, if numbers dropped it was always made blatantly clear that your job was in jeopardy.

    Advice to ManagementAdvice

    Mean what you say. Treat the employees you have that want to make a difference in your students' lives like they matter and look past the numbers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Would not recommend to anyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative
    Former Employee - Financial Services Representative

    I worked at National American University full-time (more than 5 years)

    Pros

    Culture and feeling of family with other employees. Made some good friends during my time with the company.

    Cons

    Would not recommend to anyone. High stress and pay is extremely low for the workload that is expected. Financial Services Reps are treated very poorly and seen as replaceable. The admissions department is the only thing that matters in this company.

    Advice to ManagementAdvice

    NAU needs to remember that students are people, not just numbers and ways to make revenue. What is best for the student is what needs to be done. Students should not be pushed into classes just so the company can make their admissions goals.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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