National Australia Bank – “On the right track”

Pros

NAB is making strong, positive strides to improving its internal culture to promote positive attitudes towards teamwork, work-life balance and community contribution. It has a strong structure in place for career development of permanent employees.

Cons

In such a large organization, it can be challenging to locate people resources. Also correlated with this factor is a silo mentality whereby service providers are slow to consider the impact of changes they make on their service consumers.

As a consultant, I was not included in team-building activities, or included in team training courses for the project at hand. Also, I was disappointed to not be included in formal review and feedback mechanisms.

Advice to Senior Management

Keep up the good work. Recognise that the ROI equation for consultants needs to include training (where appropriate) and inclusion in team-building activities.