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Lack of communication and very slow decision making

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at National Autistic Society

Pros

Supporting families with autism
Quality, commitment and caring nature of front line colleagues
Some excellent national teams within the organisation
Good quality of some campaigns

Cons

Poor senior managment - out of touch with ordinary staff
Very poor communication within the organisation
Money wasted in unnecessary travel to meetings
Wasting money on redesigns of logos and websites

Advice to ManagementAdvice

Speed up decision making
Remember that the organisation is a charity and is not run for profit
Review communication within the organisation

Doesn't Recommend
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  1. Jobs are fascinating and like no other but organisation can be frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Worker in Croydon, England (UK)
    Former Employee - Support Worker in Croydon, England (UK)

    I worked at National Autistic Society full-time (more than 3 years)

    Pros

    - Making a real difference to the lives of the people we support

    - The NAS is very good at campaigning and creating awareness of autism (they were instrumental in the Autism Act 2012 being passed) and this helps

    - Great colleagues, most of whom are passionate about the work

    - Good training opportunities

    - Reasonable holiday provision and sickness benefit etc (though the latter has recently been reduced)

    Cons

    - Rewards for staff are poor, very low pay (and not even inflationary rises for many years) and a feeling that the organisation itself doesn't appreciate you. On the same point, funding cuts make the job much harder and impacts negatively on the people we support (as does the relatively high staff turnover). Much of this is down to the level of finding local councils are willing or able to provide, but the NAS should be campaigning for its staff, telling the government how difficult it is to provide proper support for some of the most vulnerable people in society on the money they receive and how difficult it is for their staff to live on such low wages

    - Senior management are remote and the concerns of the average employee seem lost to the wind. There is an 'us and them' feeling which need not exist

    - Communication should be improved

    Advice to ManagementAdvice

    - Get out of the office occasionally and listen to your staff. Focus on staff retention

    - Pay at least the living wage (and the London Living Wage) to start with and campaign for your staff to be paid fairly and for services to be better funded; ultimately the staff might be able to find better paid jobs elsewhere but this lack of funding hits the people we support hardest

    Recommends
    Negative Outlook
  2. Horrible treatment of staff, clients falling through the cracks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outreach Support Worker
    Current Employee - Outreach Support Worker

    I have been working at National Autistic Society part-time (more than a year)

    Pros

    Making a difference in the lives of those you support is very fratifying

    Cons

    Poor management
    Payroll consistently grossly mismanaging staff's pay. My pay has been incorrect since day one. No one seems to care.
    Clients not knowing what's going on. Management being hard to get a hold of and promises being let down.

    Advice to ManagementAdvice

    Hire people in Payroll who know how to use a calculator!
    Management needs to get out of the office and join the "little people." I've told management this and I'm leaving the company because I've had enough. They're not open to change.

    Doesn't Recommend
    Negative Outlook
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