There are newer employer reviews for National Grid USA

 

Customer Service Rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Melville, NY
Current Employee - Customer Service Representative in Melville, NY

I have been working at National Grid USA full-time for more than 3 years

Pros

Good benefits, good pay! loved the people i worked with

Cons

they were not flexible at all

Recommends
Neutral Outlook

113 Other Employee Reviews for National Grid USA (View Most Recent)

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  1.  

    LOTS of potential to become an innovator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Brooklyn, NY
    Current Employee - Director in Brooklyn, NY

    I have been working at National Grid USA full-time for less than a year

    Pros

    - Business model
    - Balance sheet is positive
    - Correct reorganization is in place

    Cons

    - Need to deliver a more positive customer service experience
    - Lack of awareness: brand, its products, what it does day-to-day, proactive visibility in the news
    - Company diversity, specifically, in age and gender (getting better though!)

    Advice to ManagementAdvice

    If cable companies can improve their customer service, so can National Grid!

    Don't think of National Grid as a "utility" company, but instead, think of it as a forward-thinking, innovative ENERGY company whose purpose is to serve the needs of its customers in local communities.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Very clicky - If you're not liked, you'll never get ahead.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Northborough, MA
    Former Employee - Analyst in Northborough, MA

    I worked at National Grid USA full-time for more than 10 years

    Pros

    You get to learn a lot about different technologies. Mostly because Management doesn't want to do it. Time off is pretty good.

    Cons

    Always going through a re-organization. Just when you get something done, it has to be changed based on a whim. Employees in Syracuse get paid much higher salaries; although MA has a higher cost of living. It's pretty frustrating when a colleague who does the same job in your department gets paid $10,000-20,000 more than you do per year and do less work. Former Supervisor (based in NY) wasn't particularly fond of women and gave preferential treatment to males who worked in NY. No way to get ahead in position or salary, even though they piled more work on you. 1,200 employees laid-off last year.

    Advice to ManagementAdvice

    Pay employees in NY and NE the same salary for the same job. Promote from within. Don't hire someone off of the street with no experience.

    Doesn't Recommend
    Approves of CEO
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