National Grid USA

www.nationalgridus.com
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There are newer employer reviews for National Grid USA

 

Customer Service Rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Melville, NY
Current Employee - Customer Service Representative in Melville, NY

I have been working at National Grid USA full-time (more than 3 years)

Pros

Good benefits, good pay! loved the people i worked with

Cons

they were not flexible at all

Recommends
Neutral Outlook

138 Other Employee Reviews for National Grid USA (View Most Recent)

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  1. 1 person found this helpful  

    LOTS of potential to become an innovator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Brooklyn, NY
    Current Employee - Director in Brooklyn, NY

    I have been working at National Grid USA full-time (less than a year)

    Pros

    - Business model
    - Balance sheet is positive
    - Correct reorganization is in place

    Cons

    - Need to deliver a more positive customer service experience
    - Lack of awareness: brand, its products, what it does day-to-day, proactive visibility in the news
    - Company diversity, specifically, in age and gender (getting better though!)

    Advice to ManagementAdvice

    If cable companies can improve their customer service, so can National Grid!

    Don't think of National Grid as a "utility" company, but instead, think of it as a forward-thinking, innovative ENERGY company whose purpose is to serve the needs of its customers in local communities.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    This is a great company for the overly ambitious.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Melville, NY
    Current Employee - Analyst in Melville, NY

    I have been working at National Grid USA full-time (more than 5 years)

    Pros

    Training and development
    Work life balance
    Great tuition reimbursement with high maximum

    Cons

    Too political
    Depending on the department, there may be a huge face time requirement

    Advice to ManagementAdvice

    Make sure middle management buys into the ideas of senior leadership

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for National Grid USA

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