There are newer employer reviews for National Money Mart

 

Good experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Langley, BC (Canada)
Former Employee - Customer Service Representative in Langley, BC (Canada)

I worked at National Money Mart part-time for less than a year

Pros

Fun coworkers, great experience in cash handling and preliminary exposure to very basic risk management. The hours are flexible. Good training.

Cons

Somewhat depressing clientele, occasional exposure to negative elements of society with dangerous (or amusing / exciting) situations (depending how you look at it). You will get yelled at by customers.

Advice to ManagementAdvice

None to give. Given the line of work, there's very little that can be improved.

Recommends
Neutral Outlook

32 Other Employee Reviews for National Money Mart (View Most Recent)

Sort: Rating Date
  1.  

    Ok company, better to management then csr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative
    Current Employee - Customer Services Representative

    I have been working at National Money Mart full-time for more than 3 years

    Pros

    Some good co-workers, other stores will to help

    Cons

    Some lazy co-workers, end doing more work, no breaks. It's all about sales and numbers. All about management, not csr.

    Advice to ManagementAdvice

    If you want to your staff to be better listen to their concerns and actually do something about them.

    Doesn't Recommend
  2. 1 person found this helpful  

    The worst place I've ever worked. Nobody who's human should EVER work for this company, period.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager  in  Vancouver, BC (Canada)
    Former Employee - Branch Manager in Vancouver, BC (Canada)

    I worked at National Money Mart full-time for more than 10 years

    Pros

    They pay so-so wages, grudgingly. Some of the people you work with are wonderful... while they last. Working indoors is a plus, if you like being inside a glass cage you can't leave. Health benefits are decent and you'll need them if you work there.

    Cons

    A considered summary: Head Office is clueless when it comes to setting achievable sales targets. They are far more interested in keeping their staff in line with constant, in-depth audits and having DM's lean on their managers, just as THEY are leaned on from higher up. The corporate credo of 'Stockholders do not care about ANYTHING other than profit' holds true here, so ANY methods that the Legal Dept says is OK are acceptable. I could go on, but you get the point. Believe me, I worked there for a decade and saw how the company worked from the inside out, top to bottom and back again. Hire and fire are the only words that all levels of management take to heart in order to make their bonuses. Terrible wages compared to the rest of the industry that your 'superiors' try to blow smoke about and make it sound like you're privileged to be earning even that much.

    Advice to ManagementAdvice

    Change will only come from the top down. The senior management at Head Office LOVE their bonuses and so ensure that they keep themselves in power by burning through the lower level employees. Job security doesn't exist at this company and burnout from stress is so common you'd think it was the common cold, both at retail and head office. Change is often talked about in the upper levels but nothing ever comes of it; managers at the branch level have HUGE levels of work dumped on them and given the constant understaffing, they burn out quickly - Head Office doesn't care. It would take a MASSIVE layoff of the upper corporate staff in order to make change happen, but that's just a dream.

    Doesn't Recommend
    Negative Outlook
There are newer employer reviews for National Money Mart

Worked for National Money Mart? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.