Nationwide Credit

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2 people found this helpful  

There's A Silver Lining In Just About Everything...I Guess

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Collector  in  Binghamton, NY
Former Employee - Collector in Binghamton, NY

Pros

If you're an introvert like I was, having to talk to challenging customers on a daily basis about their past-due bills can really force you to grow and develop some great communication skills.

So, I guess the pros can be summed up with: If you enjoy putting yourself in a challenging situation, working for this company will probably be a decent job.

Cons

- Quality assurance criteria was changed constantly. You would learn one way of doing things only to see it continually tweaked. That would be OK if it didn't happen so often. But don't get too comfortable because things will likely change and then you'll be expected to instantly learn everything that they changed.

- I don't believe collections representatives are given all of the information and resources necessary to actually satisfy any problems a customer has. Too often customers would call frustrated because bill information was incorrect, angry that they had no account with the utility company we were representing and they were receiving constant calls from creditors, and so on. All we could do is apologize and take the brunt of the vitriol while those responsible, and supervisors and managers who may have been able to solve these problems wanted us to shoo away or deter as many customers from asking to speak to a supervisor as possible.

- It really did seem like you were getting paid to get yelled at all day. And also to test the limits of your frustration tolerance. And I'm not sure the pay is worth it to go through that if you have a choice to work somewhere else.

Advice to ManagementAdvice

- Stop trying to cut costs every chance you get. Treat the employees like employees. I worked with a woman who had a miscarriage in the office. She was docked two unexcused absences for missing work. No lie.

- Giving representatives a time limit for calls and punishing them if they go over the limit and yet not providing them with the resources or authority to truly help any customers tells employees what you care about. Be honest with us and the customers. You don't appreciate their time, and you don't care if they're satisfied. You just want them off the phone.

- Compensate employees appropriately. There were people working there for years who saw a 75 cent raise. That's all. If you truly value your employees and want to stop the high-turnover (which you probably don't) then pay.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other reviews for Nationwide Credit

  1. 1 person found this helpful  

    3 months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Client Services  in  Tempe, AZ
    Former Employee - Client Services in Tempe, AZ

    Pros

    paid every other week with hourly wage

    Cons

    no training
    lack of leadership
    poor management
    little to no PTO
    no access to benefits and payroll info

    Advice to ManagementAdvice

    needs changing

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector
    Current Employee - Collector

    Pros

    If you don't mind doing Collections, you'll get trained and it's a nice place to work

    Cons

    As far as I am concerned, I am glad I got this job. It was the first job I was able to get full time over a two year look.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Neutral Outlook
    No opinion of CEO
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