Nationwide Credit

www.ncirm.com
There are newer employer reviews for Nationwide Credit

 

Chaotic, company is struggling to succeed and is constantly changing directions

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Nationwide Credit

Pros

They pay well, very good at attracting talent and I had the opportunity to work with some talented and interesting people.

Cons

High turnover both voluntary and involuntary. Many good people come and go. They view themselves as much an offshore company as an onshore company and seem not to recognize that regardless of cost there are some things that should be kept onshore to serve domestic customers and maintain quality.

Advice to ManagementAdvice

listen to your people, be open minded, and don't let organizational arrogance get in the way of constructive change. Sometimes you have to trust people on the front line and let them run with the ball. High turnover may be a symptom of repeatedly trying to execute flawed strategies.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

17 Other Employee Reviews for Nationwide Credit (View Most Recent)

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  1.  

    Typical Call Center --- TERRIBLE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Vestal, NY
    Former Employee - Customer Service Representative in Vestal, NY

    I worked at Nationwide Credit full-time (less than a year)

    Pros

    The coworkers are the best part about this job. They've accepted that this job sucks and try to make the best of it.

    Cons

    Lack of communication between the different departments causes undue stress upon the agents when problems take too long to resolve.

    The changes that are implemented weekly seem to take weeks to actually take effect, between employees relaying incorrect information and the interdepartmental miscommunication.

    The parent company Altisource keeps wages low so morale stays down with it.

    Advice to ManagementAdvice

    Restructure the "team" environment. It doesn't feel very much like a team when nobody is sitting near each other to foster that team spirit.

    Find a way to communicate issues and changes clearly so that each rep can provide accurate information.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Dont work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Ecova in Tempe, AZ
    Current Employee - Customer Service Representative Ecova in Tempe, AZ

    I have been working at Nationwide Credit full-time (less than a year)

    Pros

    Fellow employees make this job more enjoyable. The roaches in the lunch room are huge, I think they eat the mice. Go long periods without work which some people really enjoy.

    Cons

    Poor management, very inefficient work environment. Must use break time to use bathroom. Management focuses too much time on employee clock, little time on making the job more efficient and productive. No overtime, PTO. Don't accept doctor's notes for anything...anything!

    Advice to ManagementAdvice

    No use, they don't listen.

    Doesn't Recommend
    Neutral Outlook
There are newer employer reviews for Nationwide Credit

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