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Nationwide Sales Solutions- sales department in Des Moines is falling apart

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Multi-Line Sales Agent  in  Des Moines, IA
Current Employee - Multi-Line Sales Agent in Des Moines, IA

I have been working at Nationwide full-time for more than 10 years

Pros

-Decent pay
- they hire anyone that applies and can talk and type at same time (because of large turnover)
- most co workers will help you and will listen to you and explain things about why things are the way they are

Cons

- No raises
- It is not sales it is a call center
- they do not leave you alone and expect you to be taking call after call after call and be on phone 90% of your shift ( if you sell like i did its hard to do because you have to note and follow up on all sales)
- 1 manager and he is over worked and is a yes sir guy
- ran by people above the manager that has never worked in a sales center enviorment and just bases changes on stats that they think will work
- Agents have no say in anything
- one day you have your job and next you slip up once on anything you are gone
- breaks and lunches and even bathroom breaks are scheduled and you have to stick to your schedule
- Everyone makes the same amount of base money... from just starting to senior agent... only way to make money is commison and if you dont get that pay is not that good
- You get vacation time but VERY hard to use... the vacation calender fills up 3 or 4 months in advance and they alow for 2 people out of 150 people off each day so 14 hours available daily for almost 150 agents. So if you need a weekend off GOOD LUCK
- If vacation calender is full and you need it off even 3 months in advance and cant get it off because the day is full you get occurences and 4 of those a year you get fired.
- sales agents are blacklisted so you cant move up to a different position in nationwide if you are in sales unless you know someone

Advice to ManagementAdvice

- Quit hireing everyone off the street to fill seats. Agents that you hire are getting less and less sales oriented. If you want to hit sales goals keep the people that can sell and keep them happy instead of hireing to fill seats and most of those people cant sell.
- listen to agents.. happy agents= sales

Doesn't Recommend
Negative Outlook
Disapproves of CEO

673 Other Employee Reviews for Nationwide (View Most Recent)

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  1.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Columbus, OH
    Former Employee - Customer Service Representative in Columbus, OH

    I worked at Nationwide full-time for more than a year

    Pros

    Great Benefits, haven't heard of anyone coming straight out of college and getting 15 days off a year. Also, great work/life balance, 401k and benefits.

    Cons

    Terrible pay, also if you are put into a low level role, you have slim to no chance of moving to a position outside of that department, even if you are very qualified to do so.

    Advice to ManagementAdvice

    Look internally, you have a brain drain going on because you label employees with their position title and are unwilling to look at their credentials. Also, consider that they took a low level role due to the bad state of the economy.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Very good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Related  in  Columbus, OH
    Current Employee - IT Related in Columbus, OH

    I have been working at Nationwide full-time for more than 10 years

    Pros

    Good opportunities. WLB is good.

    Cons

    Pay is not so good when compared to other companies.

    Advice to ManagementAdvice

    Reward more to retain the right talent.

    Recommends
    No opinion of CEO
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