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2 people found this helpful

Nationwide Sales Solutions- sales department in Des Moines is falling apart

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Multi-Line Sales Agent in Des Moines, IA
Current Employee - Multi-Line Sales Agent in Des Moines, IA

I have been working at Nationwide full-time (more than 10 years)

Pros

-Decent pay
- they hire anyone that applies and can talk and type at same time (because of large turnover)
- most co workers will help you and will listen to you and explain things about why things are the way they are

Cons

- No raises
- It is not sales it is a call center
- they do not leave you alone and expect you to be taking call after call after call and be on phone 90% of your shift ( if you sell like i did its hard to do because you have to note and follow up on all sales)
- 1 manager and he is over worked and is a yes sir guy
- ran by people above the manager that has never worked in a sales center enviorment and just bases changes on stats that they think will work
- Agents have no say in anything
- one day you have your job and next you slip up once on anything you are gone
- breaks and lunches and even bathroom breaks are scheduled and you have to stick to your schedule
- Everyone makes the same amount of base money... from just starting to senior agent... only way to make money is commison and if you dont get that pay is not that good
- You get vacation time but VERY hard to use... the vacation calender fills up 3 or 4 months in advance and they alow for 2 people out of 150 people off each day so 14 hours available daily for almost 150 agents. So if you need a weekend off GOOD LUCK
- If vacation calender is full and you need it off even 3 months in advance and cant get it off because the day is full you get occurences and 4 of those a year you get fired.
- sales agents are blacklisted so you cant move up to a different position in nationwide if you are in sales unless you know someone

Advice to ManagementAdvice

- Quit hireing everyone off the street to fill seats. Agents that you hire are getting less and less sales oriented. If you want to hit sales goals keep the people that can sell and keep them happy instead of hireing to fill seats and most of those people cant sell.
- listen to agents.. happy agents= sales

Doesn't Recommend
Negative Outlook
Disapproves of CEO
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  1. 1 person found this helpful

    A solid organization to work for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Director in Columbus, OH
    Current Employee - IT Director in Columbus, OH

    I have been working at Nationwide full-time (more than 10 years)

    Pros

    Exposure to many technologies

    Company values its employees

    Cons

    A little stifling at times -- too many people

    Advice to ManagementAdvice

    There are not enough feedback loops from people on the front lines and in the trenches to strategic leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Good company, stressful sales department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Agent in Des Moines, IA
    Former Employee - Retention Agent in Des Moines, IA

    I worked at Nationwide full-time (more than 3 years)

    Pros

    The company has good health benefits

    Cons

    If you work in sales it is a stressful department with high turnover

    Recommends
    Neutral Outlook
    Disapproves of CEO
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