There are newer employer reviews for Neato Robotics

1 person found this helpful  

Brilliant! Great products and people.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Neato Robotics full-time (more than 3 years)

Pros

You are working on a new category trend. This is early in the lifestyle and the runway for continued success is very long. Very strong leadership.

Cons

It's a start-up. As is always the case, there are hick-ups and challenges. You have to be willing to roll-up your sleeves and make things happen.

Recommends
Positive Outlook
Approves of CEO

8 Other Employee Reviews for Neato Robotics (View Most Recent)

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  1. 2 people found this helpful  

    'The death of innovation' or 'Another robotics company consigned to the history archives'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neato Robotics full-time

    Pros

    When Neato came out with its first product, it was way ahead of the competition. Truly the first affordable, fully autonomous, vacuum cleaner. SLAM technology was new and Neato figured out how to use it in a affordable consumer product. When I first joined, I was hyped about what this company had done, and thinking about where it could go.

    Cons

    Unfortunately, Neato has made no advancements in robotics technology since the first version of the product. From the old timers, you hear the stories of how they bungled production and had very high return rates. Consequently, they have never been profitable. They have also never had enough money to advertise. Now the market has other competitors with smart technology and Neato doesn't stand out anymore. They still have money problems, salary freezes and large turnover rates.
    The current CEO (who is also chairman of the board) has no vision at all. He runs the company as if the next model of the product will be a silver bullet for the company, but the next model is pretty much always the same product as before. In the meantime, all innovation and infrastructure building is put on hold to finish the next model. I waited for years to get out of the nose-to-the-grindstone mode and into the innovation mode, but it never came.
    The current CEO is a true tyrant with no leadership skills. He talks only to his executive staff, and his favorite phrase is "from 30,000 feet'. He makes wild statements that contradict the facts, and has no interest in investigating or verifying anything. He pretty much employs only two management tools; bullying people, and firing them.

    Advice to ManagementAdvice

    Put some money into advertisement, and stabilize the quality of the product. Then instead of chasing the next model, go back and do something innovative. Your staff is not big enough to compete with Dyson, even with a better product. You will not survive if all you do is follow everyone else.
    Get rid of the current CEO. Find someone who has a vision and will proselytize it to ALL employees. Someone who has leadership skills.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Neato Robotics Response

    Oct 8, 2014Chairman & CEO

    Innovation at Neato is to develop and deliver to our customers new, leading edge, competitive, compelling products that, through the magic of robotics, free them from household tasks and make their ... More

  2. 3 people found this helpful  

    Great Product Concept but Company Needs to Improve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neato Robotics full-time (more than an year)

    Pros

    The product itself is extremely innovative, and it appears that those who have a good experience with are happy to share when given the opportunity to do so.

    The unlimited amount of snacks, sodas, coffee, tea, and the daily catered lunches are a bonus.

    Expansion of larger cubes and a new space for Engineers is near completion.

    Company is making an effort for improvements as CO appears to genuinely care.

    Cons

    As for work-life within the organization goes, there seems to be a low level of morale. Whispers of this manager being a horrible person to deal with, and that manager not having a clue rise above the dead silence of the mundane work day.

    Just as the review "Political Mess with Low Morale and Little Leadership” pointed out, there is appears to be a high turnover in both Engineering and Marketing especially. Marketing tends to hire highly experienced individuals. Then tasks them outside their scope of skill-set, micromanages, won't listen to their input, then fires them (or they are asked to leave) as quickly as they are hired with no mention or explanation. I have not seen one last more than a few months.

    Marketing appears to spend more time cleaning up messes or making snap decisions without putting thought or planning into it. There are many issues with the vacuums (just read the Facebook page, Tweets, or Amazon reviews). Customer service points the finger at the customer for poor maintenance, accuses customers of lying, or is simply just unresponsive (read the reviews and company responses).

    Engineering is a mess with poor development cycles, no communication, and no support for ideas or innovation. Leading to just about as a high turnover as Marketing.

    There seems to be no accountability for Engineering, QA, Product, and Marketing with regards to performance.

    Advice to ManagementAdvice

    Begin by holding departments accountable for the work they do. Engineering report on efficiency, Marketing share plan and report data on successes. Use a secret shopper program for Customer Service to evaluate how customers are managed.

    Next provide a review process frequently in which employees can rate their managers anonymously (for CEO eyes only).

    Allow an open forum for suggestions and ideas to be heard throughout the organization by other departments.

    Look to other ways of bringing people together than free lunches, birthday cards, or forced retreats. These are smart people that don't fall for the "moral boosting" obvious efforts.

    Lastly I recommend that the company get a legal and HR representative to be there for the staff.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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