Neiman Marcus

  www.neimanmarcus.com
  www.neimanmarcus.com
There are newer employer reviews for Neiman Marcus

4 people found this helpful  

Used to be better...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Department Manager
Current Employee - Department Manager

I have been working at Neiman Marcus full-time (more than 10 years)

Pros

Still not a bad choice, if you must be in retail.

Cons

Expense cuts have taken a toll. Decline in quality of personnel, inventory, opportunities.

Advice to ManagementAdvice

Less politics, positioning, and defensiveness. More support, communication, and inclusiveness.

Doesn't Recommend
Neutral Outlook
Approves of CEO

386 Other Employee Reviews for Neiman Marcus (View Most Recent)

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  1. 5 people found this helpful  

    Huge Structure Flaws

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Palo Alto, CA
    Former Employee - Customer Service Representative in Palo Alto, CA

    I worked at Neiman Marcus full-time (more than 3 years)

    Pros

    - Pay is higher then most other retail customer service jobs
    - Majority of the employees are great to work with
    - Sometimes the company would give free food.
    - Starbucks and Jamba Juice gift cards (only like $5)
    - The Discount (specially when there are times with additional percentage)

    Cons

    - Management even HR plays favoritism (Even though HR is suppose to be neutral)
    - Communication is just lacking in all aspects (through-out the company)
    - Customer's could get just plain nasty at times (it's retail)
    - No work life balance (if your looking for one, this is not the job for you)
    - You can never be honest with management cause they take it personal and it gets brought up in manager meetings (trust me, they will talk about you)
    - Customer Service is a hard department to move up from due to you have to have a "sales background" (No room to grow)
    - They do train you, but it's the bare minimum.
    - If you are a Sales Associate and you don't sale cause some positions are commission based, they will get rid of you. No Joke!

    Advice to ManagementAdvice

    (PA St #24) My advice for management is to stop playing favoritism! It's so totally visible, it's sicking. Reward people for their hard work and stop making it so difficult for people who sweat and bleed for the company. Not just $15 for becoming a Service Star! Work on creating better communication between Management and the employees that you are suppose to be looking out for. Supporting one another is key. Have the employee's backs when customer issues arise.Stop taking everything back from these customers cause these customers do not care about the employees commission and how it's taking away from their checks (returning merchandise more then a year ago or more) . Come up with a return policy!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Neimans Benefits with more laid-back aesthetic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stylist in Chicago, IL
    Former Employee - Stylist in Chicago, IL

    I worked at Neiman Marcus part-time (more than an year)

    Pros

    Overall great retail job and experience. Make decent money selling off of commission. The company is very well organized. Discount at Neimans, along with an amazing employee discount sale (up to 60 percent off)!

    Cons

    Commission creates competition and moving up is difficult. Definitely political, but I was able to stay out of most of it. Drug tested when hired. Not much creative control unless you're the merchandising manager.

    Recommends
    Positive Outlook
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