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Helpful (4)

Used to be better...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Department Manager
Current Employee - Department Manager

I have been working at Neiman Marcus full-time (More than 10 years)

Doesn't Recommend
Neutral Outlook
Approves of CEO
Doesn't Recommend
Neutral Outlook
Approves of CEO

Pros

Still not a bad choice, if you must be in retail.

Cons

Expense cuts have taken a toll. Decline in quality of personnel, inventory, opportunities.

Advice to Management

Less politics, positioning, and defensiveness. More support, communication, and inclusiveness.

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  1. Helpful (5)

    Huge Structure Flaws

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Palo Alto, CA
    Former Employee - Customer Service Representative in Palo Alto, CA

    I worked at Neiman Marcus full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Pay is higher then most other retail customer service jobs
    - Majority of the employees are great to work with
    - Sometimes the company would give free food.
    - Starbucks and Jamba Juice gift cards (only like $5)
    - The Discount (specially when there are times with additional percentage)

    Cons

    - Management even HR plays favoritism (Even though HR is suppose to be neutral)
    - Communication is just lacking in all aspects (through-out the company)
    - Customer's could get just plain nasty at times (it's retail)
    - No work life balance (if your looking for one, this is not the job for you)
    - You can never be honest with management cause they take it personal and it gets brought up in manager meetings (trust me, they will talk about you)
    - Customer Service is a hard department to move up from due to you have to have a "sales background" (No room to grow)
    - They do train you, but it's the bare minimum.
    - If you are a Sales Associate and you don't sale cause some positions are commission based, they will get rid of you. No Joke!

    Advice to Management

    (PA St #24) My advice for management is to stop playing favoritism! It's so totally visible, it's sicking. Reward people for their hard work and stop making it so difficult for people who sweat and bleed for the company. Not just $15 for becoming a Service Star! Work on creating better communication between Management and the employees that you are suppose to be looking out for. Supporting one another is key. Have the employee's backs when customer issues arise.Stop taking everything back from these customers cause these customers do not care about the employees commission and how it's taking away from their checks (returning merchandise more then a year ago or more) . Come up with a return policy!

  2. Sell your heart out - or get out. Also note, I never intended for long term employment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL

    I worked at Neiman Marcus full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Wonderful department manager that was extremely dedicated and professional, amazing chocolate chip cookies at The Zodiac, a personal pro was that I had no intention of long term employment plans with NM, and an employee discount (only used on cosmetics) never hurts. Also occasional contests/giveaways/raffles with pretty great prizes!

    Cons

    Depending on department managements, fellow coworkers, competitiveness, and personal approach to conflict, could get dicey and catty arguing over customers. Fortunately for me, I got a job at NM because I was bored on my sabbatical and as I wasn't trying to make a living off of NM compensation, it was easier to walk away from arguments over customers and just let it go to keep the peace. Like most retail, opportunity to advance into leadership role is based on more on sales #s and years with company, as opposed to management skills.

    Advice to Management

    Consider revising compensation structure, downturn in luxury retail sales makes it especially difficult to earn a living, higher turnover, associates itching to get out and find a consistent paycheck.

There are newer employer reviews for Neiman Marcus
There are newer employer reviews for Neiman Marcus

See Most Recent

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