There are newer employer reviews for Nelnet

2 people found this helpful  

awful environment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Collector  in  Lincoln, NE
Former Employee - Collector in Lincoln, NE

I worked at Nelnet

Pros

it's a job and it at least pays above minimum wage if that's all you care about

Cons

very stressful 21st century factory work. you sit at a computer all day making calls to people and hounding them for money. 90% of them will either cuss you out or hang up. if you don't get a certain amount of money or resolves within a certain amount of time, you can get fired. management is very micromanaging and they or have a quality assurance team to monitor you. the training is useless and new hires are often thrown into situations they don't know how to handle. for $11.80/hr, it was not worth it.

Advice to ManagementAdvice

you want everyone to take their job seriously but face it, people get these jobs because they can't get a better job. i only worked there bc i was desperate for a job after graduation but luckily i got a better job eventually. i feel bad for the people who have no other career paths and are stuck at nelnet.

Doesn't Recommend
Disapproves of CEO

58 Other Employee Reviews for Nelnet (View Most Recent)

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  1. 1 person found this helpful  

    The reality: it's a call center job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Default Management Specialist  in  Lincoln, NE
    Current Employee - Default Management Specialist in Lincoln, NE

    I have been working at Nelnet

    Pros

    - You will be an expert on student loans and debt after this job
    - Benefits for full time employees are standard are good.
    - Pay is at least above minimum wage
    - This is probably one of the best jobs you can get if you don't have a college degree or you dropped out of college.

    Cons

    Don't be fooled by the fancy job title, you are a DEBT COLLECTOR working in a CALL CENTER for 8 hours straight. It is migraine-inducing and you are expected to harass broke idiots who can't pay their debt because they have no money. Quality assurance and supervisors monitor your every move and you are expected to perform a certain way within a certain time frame. It's repetitive, dry, boring, frustrating, and depressing all in one. Some of the supervisors and team leads are friendly and approachable for help while others are rude and lazy and don't help while instead they sit on the computer all day on Facebook. Not to mention trying to get help from the other departments is a pain. The supervisors expect too much out of such a low-paying position. They try to motivate you by acting like this is such a high end professional career. That's a joke.

    Advice to ManagementAdvice

    Don't expect the DMC specialists to perform up to your standards when you don't even really exhibit great standards are supervisors and managers. If you don't want a buncha potheads and poor irresponsible losers working here, maybe you should PAY MORE.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Nelnet encourages individual employee growth and has not yet overcome problems of cross-company (lack of) communication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Policy Analyst  in  Lincoln, NE
    Current Employee - Senior Policy Analyst in Lincoln, NE

    I have been working at Nelnet

    Pros

    Rewards employees for job well done. Allows for and encourages growth. Education opportunities. Great people. Strong leadership through change; no doubt the company will survive. Providing a useful service.

    Cons

    Upper management can be arbitrary in decision-making. When a business group decides on a new project, it doesn't consult across the company to see what efficiencies can be gained from already existing projects, or what knowledge can be gained from those who have implemented similar projects. Business lines do not follow procedures as laid out, which can lead to problems at a later time.

    Advice to ManagementAdvice

    Encourage/enforce communication and the following of procedures.

    Recommends
    Approves of CEO
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