Nelnet

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51 Employee Reviews (View Most Recent)

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  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

1 person found this helpful  

The reality: it's a call center job.

Default Management Specialist (Current Employee) Lincoln, NE

Pros- You will be an expert on student loans and debt after this job
- Benefits for full time employees are standard are good.
- Pay is at least above minimum wage
- This is probably one of the best jobs you can get if you don't have a college degree or you dropped out of college.

ConsDon't be fooled by the fancy job title, you are a DEBT COLLECTOR working in a CALL CENTER for 8 hours straight. It is migraine-inducing and you are expected to harass broke idiots who can't pay their debt because they have no money. Quality assurance and supervisors monitor your every move and you are expected to perform a certain way within a certain time frame. It's repetitive, dry, boring, frustrating, and depressing all in one. Some of the supervisors and team leads are friendly and approachable for help while others are rude and lazy and don't help while instead they sit on the computer all day on Facebook. Not to mention trying to get help from the other departments is a pain. The supervisors expect too much out of such a low-paying position. They try to motivate you by acting like this is such a high end professional career. That's a joke.

Advice to Senior ManagementDon't expect the DMC specialists to perform up to your standards when you don't even really exhibit great standards are supervisors and managers. If you don't want a buncha potheads and poor irresponsible losers working here, maybe you should PAY MORE.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Nelnet encourages individual employee growth and has not yet overcome problems of cross-company (lack of) communication.

    Senior Policy Analyst (Current Employee) Lincoln, NE

    I have been working at Nelnet


    Pros: Rewards employees for job well done. Allows for and encourages growth. Education opportunities. Great… Cons: Upper management can be arbitrary in decision-making. When a business group decides on a new project, it doesn't consult across the company to see… Advice to Senior Management: Encourage/enforce communication and the following of procedures. Yes, I would recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Positive attitudes, fast-paced, sometimes disjointed

    Account Executive (Current Employee) Lincoln, NE

    I have been working at Nelnet


    Pros: Nelnet is a very fast-paced work environment where expectations are generally set very high and often met. Because of successes,… Cons: The can-do attitude can sometimes cause associates to push others too hard without sufficient resources or information. While there is tremendous potential for… Advice to Senior Management: Continue integration strategies to get all associates in all locations working together toward common goals. Also, possibly start additional communications to allow all associates to… Yes, I would recommend this company to a friend More
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