Nestlé Waters North America

  www.nestlewatersnorthamerica.com
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Looks at employees like Sheep

Customer Service Representative (Current Employee) Raynham, MA

ProsOffers $13.00 per hour which is better than working minimum wage

ConsEverything is a Pitch. The employees are sold pipe dreams. There is a new hire class every month! EXTREMELY HIGH TURNOVER RATE!!

Advice to Senior ManagementThe policies are horrible. There is NOONE you can trust there. It's all a show everything is time, everything is scripted.
Even the meetings are all scripted. The person they hired to scout employees gives everyone the same pitch. Everything there is a pitch. When a customer calls in with a problem the representatives are forced to say "im so sorry to hear" IMMEDIATE EMPATHY In all actuality most employees do not understand empathy and are only saying this because after 5 times of getting a review and being advised that you haven't made your call quality you lose your job. This company has also incorporated this script into the meetings with the employees. When a representative has a problem and looks to upper management for guidance the person in charge looks at the employee and says "Im so sorry to hear"... Makes you think... are you really so sorry to hear this? I know when a customer calls in and they need an OOP I am not so sorry that they have 2 bottles of water left and they need another one right now.... but I am forced to say it because if not I cant afford to pay my rent... What I am sorry to hear is when someone calls in and the sales representative who tricked the customer into purchasing something they couldnt afford has now run into a situation that they cant afford. So much money goes into training a new class every month!! WHy because theres a high turnover... Why?? because instead of focusing on who is there and how to improve and give a little more incentive for the extremely stressful environment, the compnay would rather waste money on training new people and forget about those who are already there fighting the fight and struggling to keep everything afloat until the new sheep come in and push the old ones out before they make it to the 6 month 500 dollar bonus mark!

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Long Hours, Hard Work, Well worth it.

    Route Sales Representative (Current Employee) Indianapolis, IN

    I have been working at Nestlé Waters North America

    Pros: The pay is very competitive. At my branch, we work no weekends. The benefits are great. Management at my… Cons: This job is not for everyone. I am 25 years old and started a year ago. The first 3 months were grueling. 12+ hour days,… Advice to Senior Management: Understand that RSS's are working hard every day to achieve the goals set for us by NWNA. Routing should be better structured, but in order… Yes, I would recommend this company to a friend More

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    You don't want to work here

    Supervisor (Former Employee) Old Greenwich, CT

    I worked at Nestlé Waters North America

    Pros: Health insurance was ok to good Cons: Everyone is out to stab each other in the back Advice to Senior Management: ,Value your people, I had twenty five years under my belt, and at each review all I heard was you are the highest paid person… No, I would not recommend this company to a friend More

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