41 Employee Reviews (View Most Recent)

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Interesting Place

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Business Development Manager  in  Austin, TX
Current Employee - Business Development Manager in Austin, TX

I have been working at NetSpend full-time for more than 5 years

Pros

Free Soda, Good Facilities, Decent Pay & Benefits, Some very good managers with good experience and support their teams very well.

Cons

Employee calibrations determine who gets to keep their job, culture of pointing fingers, some groups are held to high expectations, regardless of how much chaos they have to cause to get to their goals.

Advice to ManagementAdvice

Really look at how resources are used, and required to support the business. Commonly, a lot of resources are used to support low value sales projects instead of focusing on how to retain and support existing customers.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for NetSpend

  1. 1 person found this helpful  

    If you are a top performer who takes pride in excellence this may not be the right environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Development Manager  in  Austin, TX
    Current Employee - Business Development Manager in Austin, TX

    I have been working at NetSpend

    Pros

    flexible work environment
    collaborative team environment among the worker bees with little management involvement or engagement.
    downtown offices with paid parking

    Cons

    leadership that does not stand behind core values / mission statement
    lack of accountability for individual performance; both good & bad performance

    Advice to ManagementAdvice

    create a culture that employees are proud of; establish the basics to reward and recognize those that achieve success and train or establish performance plans for those that are not meeting the objective.

    No opinion of CEO
  2. 1 person found this helpful  

    Run away . . . don't walk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at NetSpend

    Pros

    Decent pay, benefits, work/life balance, and facilties in downtown Austin.

    Cons

    No morale compass as a company, starting with the Board and CEO. Myopic focus on driving fee income to boost IPO valuation, when PR spin to investors and customers is "serving the unbanked and underbanked". Entire senior leadership team will likely depart as soon as contractually permitted to do so following IPO.

    Advice to ManagementAdvice

    Walk the talk . . . period. Or at least set up your successors to do so once you cash out.

    Doesn't Recommend
    Disapproves of CEO
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