There are newer employer reviews for NetSpend

2 people found this helpful  

Better product than company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee  in  Austin, TX
Former Employee - Anonymous Employee in Austin, TX

I worked at NetSpend full-time for more than a year

Pros

Good people
Executive team with a vision
Location, location, location - and parking is good for all downtown events.

Cons

* pays way below market, which I learned once I got the same job at another company
* No diversity in upper management
* As someone else mentioned, HR is totally inept and worthless to everyone except management.

Advice to ManagementAdvice

Look for diversity. There are plenty of very talented minorities in the marketplace.

Doesn't Recommend
Neutral Outlook
Approves of CEO

41 Other Employee Reviews for NetSpend (View Most Recent)

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  1. 1 person found this helpful  

    Exciting fast paced environment, great colleagues, never a dull moment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at NetSpend full-time for more than 5 years

    Pros

    Passionate colleagues, fast paced dynamic environment that gave you an opportunity to stretch and learn. It was possible and even expected that employees would proactively step up help their colleagues solve a problem.

    Cons

    Compensation was below industry average. There was little time and effort spent on helping employees develop their careers. As job responsibilities for positions increased exponentially, salaries remained the same. So without any kind of career path, employees who had become mission critical, left the company for better opportunities elsewhere.

    Advice to ManagementAdvice

    Be careful to avoid emphasizing form over function.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    This company needs to install agile management methods and start delighting customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations  in  Austin, TX
    Current Employee - Operations in Austin, TX

    I have been working at NetSpend full-time for more than 3 years

    Pros

    Purchased by a bigger company, TSYS, so there's potential for improvement.
    Downtown Austin location.

    Cons

    Lack of diversity in upper management, both in style and philosophy. Although a generally positive workplace, you still need to be a white-male-hetero-married-with-small-children to run things. Only 2 women VP's or above -- no gays, blacks, or ethnics.

    Advice to ManagementAdvice

    We hear lip-service to being "customer-centric", but we don't really believe in the concept of delighting customers. Too many expensive resources go toward gaining new customers, new features, new distribution; but too little investment in customer retention.

    Recommends
    Neutral Outlook
    Approves of CEO
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