Netflix

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5 people found this helpful  

It was absolutely awesome, until I was let go.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Training Supervisor in Hillsboro, OR
Former Employee - Training Supervisor in Hillsboro, OR

I worked at Netflix

Pros

Great Pay. Excellent Benefits. Smart, hardworking teammates. Opportunities to excel, be creative, be strategic. Managers are all excellent at managing their people, especially if you are a top performer they are hands off and supportive.

Cons

To be honest, I loved pretty much every day up until I was let go based off a rumor. The biggest problem is that in order to be successful at in the call center you have to "drink the Kool Aid." Which in all honesty I was happy to do, I got to work with some really rad people, and do really great work that I'm proud of. However, karma is, well you know karma is, and I let go of a lot of people that probably felt like it wasn't fair, and eventually the same thing happened to me. Loyalty to employees is not one of their strong suits.

Advice to ManagementAdvice

Honestly have the greatest respect for the management in terms of their abilities to do their jobs. I do however wonder in retrospect if the running of something as a team instead of a family is always the best way to do something. But then, perhaps it is.

Approves of CEO

433 Other Employee Reviews for Netflix (View Most Recent)

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  1. 10 people found this helpful  

    Neurotic and unforgiving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA

    I worked at Netflix

    Pros

    Extremely creative engineers and products. Interesting and fun business. Exciting opportunities for access to entertainment. Exceptionally bright senior management. This company can really grow and be very successful.

    Cons

    Everyone is afraid to make a mistake or be perceived as making a mistake. Sr. management is constantly questioning new managers opinions and judgement. If one wants to be successful at Netflix do exactly as your told. Not allowed to have a new idea or different opinion. Netflix management hides behind values that don't exist.

    Advice to ManagementAdvice

    Netflix is an excellent example of the Delta House fraternity in Animal House. Maybe it is time for new managers, and running the company like a business instead of a fraternity. Being "in" is not always the best way to grow a business.

    Doesn't Recommend
    Disapproves of CEO
  2. 12 people found this helpful  

    Hell with free Easy Mac

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Pros

    Free Easy Mac, Tea, Oatmeal & Cup O Noodles
    Free Netflix Subscription

    Cons

    The people working here are so ridiculous and the trainer is straight from Sesame Street.

    I knew one of the first 6 people to open the center, and she had been laid off over a year prior to when I started. She had some horror stories, but I thought the pay would overshadow any hint of doubt I had.

    I made them aware of the fact that I was in school [college, obviously] prior to being invited to the interview, and they said that was fine & they'd work with me (I found out later that this is a complete lie). I went through training and everything with positive feedback. Only after that did it become an issue, and I was constantly pulled aside and berated. I am not going to quit school to slave away at a job that will last less than a year. They pulled me into random rooms around the call center and told me my "internet browsing privileges were being taken away during my breaks," because I looked up Netflix reviews. I was told that my face looked "sad and depressed." Well, of course it was after you pulled me into a room 3 times in one day trying to make me feel bad about going to school.

    They expect you to talk to 85-year-olds with Alzheimers that can't even remember their email address, let alone their name, and help them fix whatever issue they have in less than 5 minutes.

    Why is there free food? Why are there showers here? Why are there laptops for you to use? Because they want you to eat, sleep and breathe Netflix.

    Advice to ManagementAdvice

    People are human. Netflix has no human aspect to it.
    When I first started, everyone there was worried about their job, although most of them were recently promoted. That's horrible. Start investing in people so you don't waste money on training.

    Don't say things that can bring a lawsuit to your door.

    Don't hire people in school.

    Don't expect newly trained employees to know all of the answers when your trainers don't even know the answers.

    Doesn't Recommend
    Disapproves of CEO
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