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Helpful (1)

An okay place to work, for a short term job.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - CSR-1 in Hillsboro, OR
Current Employee - CSR-1 in Hillsboro, OR

I have been working at Netflix

No opinion of CEO
No opinion of CEO

Pros

-fun work environment (IF you have a good team, and manager)
-good location

Cons

-high stress
-high turnover
-no communication between ops and CSR's when new things are launched
-constant fear of doing something wrong
-there is no way that we can 'relate', 'assure', make the customer feel good, and fix their issue in under 4 minutes and 30 seconds (and get a Yes response 95.5% of the time)

Advice to Management

Better communication about new NRD's or other things being launched.

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  1. Helpful (5)

    It was absolutely awesome, until I was let go.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Supervisor in Hillsboro, OR
    Former Employee - Training Supervisor in Hillsboro, OR

    I worked at Netflix

    Approves of CEO
    Approves of CEO

    Pros

    Great Pay. Excellent Benefits. Smart, hardworking teammates. Opportunities to excel, be creative, be strategic. Managers are all excellent at managing their people, especially if you are a top performer they are hands off and supportive.

    Cons

    To be honest, I loved pretty much every day up until I was let go based off a rumor. The biggest problem is that in order to be successful at in the call center you have to "drink the Kool Aid." Which in all honesty I was happy to do, I got to work with some really rad people, and do really great work that I'm proud of. However, karma is, well you know karma is, and I let go of a lot of people that probably felt like it wasn't fair, and eventually the same thing happened to me. Loyalty to employees is not one of their strong suits.

    Advice to Management

    Honestly have the greatest respect for the management in terms of their abilities to do their jobs. I do however wonder in retrospect if the running of something as a team instead of a family is always the best way to do something. But then, perhaps it is.


  2. Helpful (10)

    Great place...if you want to kill your career!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Hillsboro, OR
    Former Employee - Supervisor in Hillsboro, OR

    I worked at Netflix

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Free monthly subscription. Good money but daily multiple firings are reminders of why Unions exist.

    Cons

    Upper management is not not consistent. For every one good Manager....you have 3 horrible ones. Not very good odds. :(

    Advice to Management

    Fix your issues...don't just fire everyone that does not fit to your company mold. You would be amazed at how many different ways there are to accomplish a task.


There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

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