Netflix

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  www.netflix.com
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8 people found this helpful  

Networking + Not Screwing Up = Another Paycheck

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Hillsboro, OR
Current Employee - Anonymous Employee in Hillsboro, OR

I have been working at Netflix

Pros

Pay for the qualifications is above average, upper management does a pretty good job of taking executive initiatives (not in sync with reality of call center at times) and implementing them to meet goals with minimal moral-related blowback given the abnormally lofty expectations at Los Gatos. Opportunity to advance and stay challenged for a call-center environment is above average...catch 22 of this is listed below.

Cons

In this company, what you know and who you know go hand in hand. Floor management is given independence to run their teams their way, provided they hit goals and don't draw too far outside the lines. This in some ways creates a public school environment: Some teachers inspire their students...some make them want to drop out entirely. From the top down there is a constant but rather inconsistent level of pressure to perform or face termination. When there is a lull in customer volume, employees are given adequate time and support to develop their skills...if the volume spikes unexpectedly however, external pressure related to the bottom line overrules, and suddenly everyone in the center is under the guillotine again. As an employee that has seen 80% of the center (now 900 strong) replaced with fresh meat in only a years time, and a large number of those let go having equal or better performance than my own (networking is key), it is frustrating to see so much talent go to waste on a regular basis as a result of a supervisor's<team manger's<director's<corp exec's own stress to perform-or-face-a-similar-fate mentality. Going back to the Pros, you can advance rapidly if you make people notice the positive things you do at the right time, because every level in the hierarchy drops like flies.

Advice to ManagementAdvice

SLOW DOWN and don't lose your center! When you have potential competitors with pocketbooks 1000x the size I realize this is difficult, but it is not a positive position to be in from an internal culture standpoint. If expansion continues without re-evaluation of what makes the company worth working for other than the paycheck, you will exhaust your talent pool, be forced to outsource, and turn into just another company with a generic, pre-programmed message: "What other choice do you have?"

Approves of CEO

427 Other Employee Reviews for Netflix (View Most Recent)

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  1. 11 people found this helpful  

    It's a lot like if "The Sopranos" was actually a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Hillsboro, OR
    Former Employee - Anonymous Employee in Hillsboro, OR

    I worked at Netflix

    Pros

    Lots of pay, benefits, freedom, opportunities to find out what you're really made of, lots of top-notch talent.

    Cons

    You *will* get fired. It's just a question of when. There will be no warning, and you will be gone.

    Advice to ManagementAdvice

    Advice to management? Take a long hard look in the mirror.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Come join us!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA

    I have been working at Netflix

    Pros

    Lots of new technologies to learn, upper management is very capable and highly effective

    Cons

    Fast paced, and a lot of work has to be done to become the best streaming company

    Recommends
    Approves of CEO
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