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10 people found this helpful  

Great place...if you want to kill your career!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Supervisor in Hillsboro, OR
Former Employee - Supervisor in Hillsboro, OR

I worked at Netflix

Pros

Free monthly subscription. Good money but daily multiple firings are reminders of why Unions exist.

Cons

Upper management is not not consistent. For every one good Manager....you have 3 horrible ones. Not very good odds. :(

Advice to ManagementAdvice

Fix your issues...don't just fire everyone that does not fit to your company mold. You would be amazed at how many different ways there are to accomplish a task.

Doesn't Recommend
Approves of CEO

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  1. 1 person found this helpful  

    An okay place to work, for a short term job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - CSR-1 in Hillsboro, OR
    Current Employee - CSR-1 in Hillsboro, OR

    I have been working at Netflix

    Pros

    -fun work environment (IF you have a good team, and manager)
    -good location

    Cons

    -high stress
    -high turnover
    -no communication between ops and CSR's when new things are launched
    -constant fear of doing something wrong
    -there is no way that we can 'relate', 'assure', make the customer feel good, and fix their issue in under 4 minutes and 30 seconds (and get a Yes response 95.5% of the time)

    Advice to ManagementAdvice

    Better communication about new NRD's or other things being launched.

    No opinion of CEO
  2. 5 people found this helpful  

    It was absolutely awesome, until I was let go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Training Supervisor in Hillsboro, OR
    Former Employee - Training Supervisor in Hillsboro, OR

    I worked at Netflix

    Pros

    Great Pay. Excellent Benefits. Smart, hardworking teammates. Opportunities to excel, be creative, be strategic. Managers are all excellent at managing their people, especially if you are a top performer they are hands off and supportive.

    Cons

    To be honest, I loved pretty much every day up until I was let go based off a rumor. The biggest problem is that in order to be successful at in the call center you have to "drink the Kool Aid." Which in all honesty I was happy to do, I got to work with some really rad people, and do really great work that I'm proud of. However, karma is, well you know karma is, and I let go of a lot of people that probably felt like it wasn't fair, and eventually the same thing happened to me. Loyalty to employees is not one of their strong suits.

    Advice to ManagementAdvice

    Honestly have the greatest respect for the management in terms of their abilities to do their jobs. I do however wonder in retrospect if the running of something as a team instead of a family is always the best way to do something. But then, perhaps it is.

    Approves of CEO
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