3.2 of 5 392 reviews Los Gatos, CA 1000 to 5000 Employees

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5 people found this helpful  

Pays well for a temp job

Customer Service Representative II (Current Employee)
Hillsboro, OR

ProsPays well for a CSR job.
Is full time immediately.
Two week training adequately prepares you for position.
Nice break area with complementary tea, coffee, fruit.
No dress code. Wear whatever you're comfy in.
Friendly co-workers.
Pleasant work space- comfortable desks, chairs, clean appearance.
Breaks are CSR responsibility. You have a schedule, but you decide whether it's best to go on break or take one more call.
On extremely high call volume days (i.e. server crashes, etc.) managers show appreciation by coming around with a cart of beverages and snacks to keep you going.

ConsWhile you are placed on teams to help you deal with any obscure technical issues that may arise, the teams aren't very supportive or responsive. They love to BS in the chatroom, but when someone asks a real question suddenly it seems like no one is home. On the rare occasions when you do have an escalated call that you can not resolve, supervisors avoid your messages in order to avoid dealing with the dissatisfied customer.

There is very little positive feedback. On days when I did everything correctly - 0% customer dissatisfaction (by survey response), low handle times, etc., the supervisor never said a word. The moment you have a long call that pushes your time up, they call you on it. Regarding any such poor performance: it was very common for embarrassment tactics to be used in response instead of constructive criticism.

Advice to Senior ManagementFind better ways to recognize your good employees. It's disheartening to continually get good stats and never get a pat on the back. The silly workplace contests are nice, but the employees recognize them for what they are.

Get a better system in place for checking in on your supervisors, or a report system. It's frustrating to see your supe getting away with playing games on facebook while you're working like mad.

No, I would not recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
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    2 people found this helpful  

    Great Place to Work!

    Anonymous Employee (Current Employee)
    Los Gatos, CA

    I have been working at Netflix

    Pros: Excellent co-workers and leadership. Culture of freedom and responsibility is… Cons: The culture leads to a necessity to communicate. Folks who do not want to communicate honestly… Advice to Senior Management: Continue to reward results and creativity. The culture works by… Yes, I would recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    9 people found this helpful  

    Opportunity for advancement and success if you get lucky, otherwise it's just a metter of time.

    Management (Former Employee)
    Hillsboro, OR

    I worked at Netflix

    Pros: Pay is great, but save your money... the severance package… Cons: Most of the "benefits" of being an exempt employee come with a very high price tag. I am not just talking about the unusually high… Advice to Senior Management: The culture of fear is developed from the top down. While "freedom and responsibility" sounds great on paper, my experience was better described as "uncertainty… No, I would not recommend this company to a friend More
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