Netflix
3.2 of 5 392 reviews
www.netflix.com Los Gatos, CA 1000 to 5000 Employees

392 Employee Reviews (View Most Recent)

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2 people found this helpful  

Worst Place I have ever worked

CSR-1 (Former Employee)
Hillsboro, OR

ProsDecent pay for the work if you get converted, free coffee, free fruit. Good health plan if you get converted, and the other reps I worked with were great.

ConsIF... I was there for 7 months, my stats were in the top 10% of the center, and twice I was told they will convert me next time. The management is really messing up. At the time I left there were 525 reps, and of that more then 200 were temps. The real reason they are not converting anyone right now is because they are cutting costs where they can. This company treats employees like cattle. There is no Growth potential, they do hire all supervisors from the outside. Id say more but there is another review that sums it all up for me.

No, I would not recommend this company to a friend

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    • Work/Life Balance
           
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    8 people found this helpful  

    Absolutely terrible and soul-crushing

    Customer Service Representative (Former Employee)
    Hillsboro, OR

    I worked at Netflix


    Pros: Free bananas, apples, coffee. Low priced soda. Free Netflix account. I worked with (not for!) some amazing people. If your supervisor likes you,… Cons: Pretty much everything else not noted above. Most days the "What's working?" list is shorter than the "What's broken?" one. No communication between departments. Customer service… Advice to Senior Management: This is simple. Learn to communicate. Start treating your CSRs like human beings. Stop encouraging CSRs to lie to customers. Tucking tail and rescinding your… No, I would not recommend this company to a friend More
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    4 people found this helpful  

    Started off great and degraded from a very positive culture to your typical production line call center.

    Customer Service Representative II (Current Employee)
    Hillsboro, OR

    I have been working at Netflix


    Pros: Great pay, good benefits and an annual bonus package to pay for benefits with the… Cons: Schedule changes based purely on performance with no regard to personal needs, including family or school schedules. Court ordered child visitation is also not recognized.… Advice to Senior Management: Treat all of your employees equally. There are currently 2 internal sites, one runs using the original Netflix values, the other is run like a… No, I would not recommend this company to a friend More
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