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1 person found this helpful  

Decent pay, good feedback from supervisors

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Csr1  in  Hillsboro, OR
Former Employee - Csr1 in Hillsboro, OR

I worked at Netflix full-time for less than a year

Pros

Good pay for the work
Laid back environment with lax dress code
great employee benefits
free/cheap food in the breakroom

Cons

When something changes, employees find out when the customers do.
Mass layoffs when call volume decreases.
I've heard they don't do re-hires.

Advice to ManagementAdvice

Give your employees heads up on major company changes so they can be properly prepared/trained to deal with those calls.
Also, don't lay off good employees the week they are supposed to be converted. It gets their hopes up and I felt kinda blindsided because I was continually getting positive feedback and was told my conversion was pretty much locked in.

Recommends
Neutral Outlook
Approves of CEO

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  1. 3 people found this helpful  

    Only thing consistent is being unconsistent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSR-1  in  Hillsboro, OR
    Former Employee - CSR-1 in Hillsboro, OR

    I worked at Netflix as a contractor for more than a year

    Pros

    Free account good people supervisors when not being forced to d e'er ink the cool aid were very good

    Cons

    Never on the same page upper management lies was told multiple times even the day before that my job was safe woke up the next day and was jobless.

    Advice to ManagementAdvice

    Don't lie to employees and stop blaming poor company decisons on your employees as a reason to let them go

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    High pace, low direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Hillsboro, OR
    Former Employee - Anonymous Employee in Hillsboro, OR

    I worked at Netflix full-time for less than a year

    Pros

    Great compensation, decent hours, nice employees (below upper management).

    Cons

    No clear communication. The management team was not on the same page and would regularly countermand each other. Need for better process to clearly define the work requirements.

    Advice to ManagementAdvice

    Get on the same page.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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