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4 people found this helpful  

Was sad to see the company change so much in one year

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Supervisor in Hillsboro, OR
Former Employee - Customer Service Supervisor in Hillsboro, OR

I worked at Netflix full-time (more than an year)

Pros

Lots of room to make your own decisions and think on your feet

Cons

When the price change occurred it was a cluster bomb that went off. Then it was announced the company was splitting to two (one DVD and one Streaming) and then it was announced none of that was happening. All the while customers were up in arms over this and we in management were always finding things out at the same time customers were so we had no time to prep our staff. Some very hard months for moral with our staff. Lost a lot of trust with our employee base in terms of management to subordinate relations.

Advice to ManagementAdvice

Make sure your mid-level management knows anything key before the public gets it through the blogs, etc. They have to have time to prep their staff and gain buy-in to make a successful transition occur with company changes and/or snaffus.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

411 Other Employee Reviews for Netflix (View Most Recent)

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  1. 1 person found this helpful  

    Stressful, fast, with lots of attrition.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix full-time (less than an year)

    Pros

    Bleeding edge tech company, with great product.

    Cons

    Management cares more about metrics than your work/life balance. The buck always get's passed downhill.

    Advice to ManagementAdvice

    Invest time into long term employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Operations Manager-DVD Hub

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Dallas, TX
    Former Employee - Operations Manager in Dallas, TX

    I worked at Netflix full-time (more than an year)

    Pros

    Completely on your own for running the business, making day to day decisions on employees (hiring and firing)

    Cons

    High pressure, high stress, little to no room for advancement. High turnover in the management ranks and the front line employees get almost no benefuts. You have unlimited vacation but never get a chance to use it. Micromanaged by every person above you unless things fgo wrong-then you are on your won.

    Advice to ManagementAdvice

    You have great managers int he feild. Let them do the job you hired them to, reward them for the 10-14 hour days, and set back and reap the harvest of their efforts in the feild. Also, as many hub managers as you have turnover, you might need to look at the operational set-up and ask yourself why the average lifesapn of a manager is 12-18 months!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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