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Helpful (2)

Stressful environment, but great rewards

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - CSR-1 in Hillsboro, OR
Former Employee - CSR-1 in Hillsboro, OR

I worked at Netflix part-time (Less than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

The pay was competitive for what the job was, and the benefits were excellent even for a temporary employee. The staff, including management, was generally relaxed and friendly. The culture is seemingly relaxed and there is no formal dress code or vacation policy.

Cons

The environment was very stressful and it felt like anyone could lose their job at any moment. There is a huge emphasis on stats and if an employee does not measure up, they are terminated. The opportunity to move up isn't nearly as within reach as they make it seem.

Advice to Management

Walk the talk!

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  1. Helpful (4)

    Not as great as they make it out to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    *Free netflix
    *Nice facility that is kept up well
    *Usual set work schedule
    *Pays a few dollars more than most places

    Cons

    During training they make you think that as long as you are taking feedback they give you then there is no worries about the score of the percentage of people that say "no" to the survey. In all reality though the survey rules everything. Even if you helped the person on the phone to the best of your abilities, we're super nice, educated them about the problem and they thought you were an awesome person by time you were done talking to the Customer is still going to say No to the survey if they are annoyed with how netflix works because the survey doesn't ask if the person on the phone helped you today? It asks are you satsified with your netflix experience. So, there was a lot of frustration where they had a lot of people listen to you and none of them could really tell you what you could have done better in that call to make the person say yes to the survey. So, they give you tips like start every call differently instead of opening the call the same way or saying the customer's name over and over to help them feel like they have a connection with you to say yes.

    Advice to Management

    Stop focusing so much on if some one says no to the survey if you're not going to specifically ask if the representative helped the customer. I am sure they have fired a lot of good people due to the survey.

  2. early riser

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Former Employee - Machine Operator II in Richmond, VA
    Former Employee - Machine Operator II in Richmond, VA

    I worked at Netflix (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    benefit stipend, getting off early in the day

    Cons

    early mornings, irregular hours, constant management changes

There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

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