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394 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

3 people found this helpful  

Churn and burn

Call Center Support Staff (Former Employee) Portland, OR

ProsSome great people there (fellow employee's)

ConsEvery call you get can result in a survey with either a "yes" or "no" if they were satisfied with Netflix. You can get anywhere from 40 to 120 calls a day and the survey feedback was instant, meaning as soon as the caller input their survey you were notified. 2 "No's" could wipe out a whole day of "Yes's" and a lot these callers were incredibly unstable. Anything from people not remembering their password to the website to death threats. You had just 4 minutes to try to make them happy somehow and get them off the line before you got an instant message asking what the problem was. If you had to many "No's" you get fired on the spot. Call time too long? Fired. People came and went so much I didn't want to get to know them well because I knew they'd be out the door shortly. I had an incredible team coach that had a lot of faith in me which allowed me to persist in this enviorment. When the whole "separate dvd shipping and online streaming" failed they fired him and many, many others. I hung around for 9 months before I quit, the pressure to make metrics was savage and it was estimated that only 5% of the employee's would make it to a full year. I could go on with situations where the customer was extremely abusive, said no to the survey and went way way over the 4 minutes I was allowed only to have my job threatened for not meeting metrics but hopefully you get the idea.

Advice to Senior ManagementMy advice to management? I wouldn't know where to begin.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Avoid- Plenty of Fish in the Sea

    CSR2 (Former Employee) Hillsboro, OR

    I worked at Netflix full-time for more than a year


    Pros: Inexpensive health insurance Unique work environment Cons: Where do I start.... I am a highly educated, sharp, always employed individual and I found it very challenging to work for Netflix long-term. … Advice to Senior Management: SMH- if you've made it this far, you've drank the… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    High pay, but not worth it.

    Anonymous Employee (Former Employee) Hillsboro, OR

    I worked at Netflix full-time


    Pros: Used to be top of market pay. No longer… Cons: The Hillsboro call center is shrinking dramatically. Management puts as much spin on this as possible but the reality is, opportunities to advance do not… Advice to Senior Management: Management is not looking for advice. No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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