Netflix

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2 people found this helpful  

Started out great but toward the end not so much...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Hillsboro, OR
Former Employee - Customer Service Representative in Hillsboro, OR

I worked at Netflix full-time (more than a year)

Pros

Free movies, before the last set of layoffs there was genuine regard for employee satisfaction and feedback was often solicited not only to improve business processes but also to gauge morale. After a while, not so much...

Cons

Frequent layoffs. Whole departments got laid off at a time. I guess I should have figured how it was going to be when the entire management team save one manager was suddenly gone a few months after I had completed training, which btw was before the 2008 meltdown. The entire QA team was let go a few months later and the entire Tech support team shortly thereafter.

Advice to ManagementAdvice

Seems as though it would be difficult to keep quality people if the company lays off entire departments.

Doesn't Recommend
No opinion of CEO

433 Other Employee Reviews for Netflix (View Most Recent)

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  1. 5 people found this helpful  

    A year at Netflix is equal to 2-3 years most other places -- talent density creates accomplishment density.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Engineering in Los Gatos, CA
    Current Employee - Director Engineering in Los Gatos, CA

    I have been working at Netflix full-time (more than 3 years)

    Pros

    Fast-moving. Few bureaucratic distractions. Willing to make big, disruptive changes quickly. The move to original content was smart and will propel growth well into the future.

    If you function well in a meritocracy, then you will likely be successful at Netflix.

    Cons

    They're getting big, and that growth is adding pressure to sacrifice some elements of their culture that made them unique and a desirable place to work.

    The quality of talent getting hired or promoted now is much less impressive than in the earlier years.

    The environment is increasingly political, which may be related to the hiring/promotion of more average, less-impressive employees.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    A Class Act with a positive future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor III in Hillsboro, OR
    Former Employee - Customer Service Supervisor III in Hillsboro, OR

    I worked at Netflix full-time (more than a year)

    Pros

    The company's innovative outlooks and potential future campaigns keeps it as the leading edge of technology

    Cons

    Customer service may sometimes be the last to know about marketing strategies/campaigns until calls hit the customer service agents.

    Advice to ManagementAdvice

    Continue to strive for customer service results in order to help develop that outstanding rapport with the clients

    Recommends
    Positive Outlook
    Approves of CEO
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