There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

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Good experience, difficult job

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Hillsboro, OR
Former Employee - Customer Service Representative in Hillsboro, OR
Recommends
Positive Outlook
Approves of CEO

I worked at Netflix full-time (Less than a year)

Pros

-Decent employee benefits -Fellow employees are great -Not too much direct oversight/too many meetings -Training was excellent and engaging

Cons

Performance metrics seem reasonable at first, but it's nearly impossible to meet some of them. For example, one of your metrics is the percentage of "No" answers you get from the survey at the end of the call asking customers if they were satisfied, but this system is relatively flawed.

Advice to Management

Give employees a bit more breathing room, and you'll have a much happier workforce.

Other Employee Reviews for Netflix

  1. Helpful (4)

    Very Different Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Team in Beverly Hills, CA
    Former Employee - Content Team in Beverly Hills, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    Work with highly intelligent individuals, free lunches, snacks sodas. your peers are great people that you will enjoy spending time around. On the peer level it is a very welcoming atmosphere.

    Cons

    Work Life balance is horrible, no room to grow or it takes 8+ years. Extremely high turn over whether it be employees leaving or arbitrary 'Lay Offs'

    Advice to Management

    No advice - it would be a waste of breath. Management, gets their orders from way above your level. It's a very, very large corporation where advice or ideas aren't welcomed.


  2. Helpful (3)

    Dynamic is not always a good thing.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Disposition Representative in Hillsboro, OR
    Former Employee - Disposition Representative in Hillsboro, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Netflix full-time (More than 3 years)

    Pros

    - Company is very motivated to make improvements and will not hesitate to try any path towards innovation. Therefore, things are constantly changing and providing a challenge. -Decent wages and benefits. -Flexible schedules

    Cons

    -Since company readily implements improvements, and not all initiatives are successful, there is a great deal of back tracking and job ambiguity. -Very fickle in requirements and needs


There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

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