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394 Employee Reviews (View Most Recent)

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  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

5 people found this helpful  

No Wonder Netflix is Always Looking for Customer Service Reps!

Customer Service Representative (Former Employee) Hillsboro, OR

ProsBenefits on first day of work.
Nice headsets.
Clean facilities.
Just-Add-Water Microwaveable Food in break room.

ConsExceptionally high turnover rate.
Fear-based management.
Disposable employees.
Lack of respect with a smile.

Advice to Senior ManagementSet clear and realistic performance expectations. Implement and follow a concrete and clear warning procedure for poor performance. Be honest and upfront about the high turnover rate and effectively address the causes. This company is getting a reputation in Portland.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    7 people found this helpful  

    Great place if you can handle the pressure.

    Anonymous Employee (Former Employee) Los Gatos, CA

    I worked at Netflix


    Pros: Amazing CEO, autonomy, responsibility, ownership at all levels. People are always on top of their game so it's possible to accomplish a lot in a… Cons: Extreme arrogance is encouraged. Management skills are not valued. If you can't prove an idea with numbers, the idea may as well not exist. Many… Advice to Senior Management: No advice. The leadership team has chosen to create a pressure cooker environment… More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Good if the job suites you

    Customer Service Representative (Former Employee) Hillsboro, OR

    I worked at Netflix


    Pros: Everything about Netflix is great except for the callers. The management and supervisors are strict about your performance, but never in a negative… Cons: The callers. It's a call center and people LOVE their movies. If they don't get what they want, they will whine and… Advice to Senior Management: Nothing. Keep up the good work. Yes, I would recommend this company to a friend More
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