Netflix

  www.netflix.com
  www.netflix.com
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5 people found this helpful  

No Wonder Netflix is Always Looking for Customer Service Reps!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Service Representative in Hillsboro, OR
Former Employee - Customer Service Representative in Hillsboro, OR

I worked at Netflix

Pros

Benefits on first day of work.
Nice headsets.
Clean facilities.
Just-Add-Water Microwaveable Food in break room.

Cons

Exceptionally high turnover rate.
Fear-based management.
Disposable employees.
Lack of respect with a smile.

Advice to ManagementAdvice

Set clear and realistic performance expectations. Implement and follow a concrete and clear warning procedure for poor performance. Be honest and upfront about the high turnover rate and effectively address the causes. This company is getting a reputation in Portland.

Doesn't Recommend
No opinion of CEO

427 Other Employee Reviews for Netflix (View Most Recent)

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  1. 7 people found this helpful  

    Great place if you can handle the pressure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA

    I worked at Netflix

    Pros

    Amazing CEO, autonomy, responsibility, ownership at all levels. People are always on top of their game so it's possible to accomplish a lot in a short period of time. Communication from the top is clear and actionable. The best ideas do win out, as long as there are numbers to back them up.

    Cons

    Extreme arrogance is encouraged. Management skills are not valued. If you can't prove an idea with numbers, the idea may as well not exist. Many employees spend a significant portion of their time wondering if they'll be let go because smart and successful people are often let go in the hope that it will make room for newer, fresher talent. The people who aren't wondering are the employees too arrogant to realize that it could happen to them.

    Advice to ManagementAdvice

    No advice. The leadership team has chosen to create a pressure cooker environment because they believe that it will achieve the best results. They may be right.

    Approves of CEO
  2. 1 person found this helpful  

    Good if the job suites you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Pros

    Everything about Netflix is great except for the callers. The management and supervisors are strict about your performance, but never in a negative way. They tell you how it is and never leave you in the dark. Pay and benefits are good for a call center.

    Cons

    The callers. It's a call center and people LOVE their movies. If they don't get what they want, they will whine and cry even if they didn't read the terms of use. You have to be patient and be the right fit for this job

    Advice to ManagementAdvice

    Nothing. Keep up the good work.

    Recommends
    Approves of CEO
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